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6 ответов в этой теме

#1 unslc

unslc

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Отправлено 25 Декабрь 2019 - 14:09

Hotspot Shield can't connect after installed Dr.Web Security Space, I didn't enable scanning encrypted traffic.



#2 unslc

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Отправлено 25 Декабрь 2019 - 14:11

Also, I didn't install the firewall module, every time I connect through the Hotspot Shield VPN, it just automatically disconnect and reconnect, but the internet isn't go through the VPN.



#3 Eugen Engelhardt

Eugen Engelhardt

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Отправлено 25 Декабрь 2019 - 16:19

Hello unslc, an antivirus report (Dr.Web > Tools > Support > Report the technical support) would be welcome.


With best regards, Eugen Engelhardt
Doctor Web, Ltd.

#4 unslc

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Отправлено 25 Декабрь 2019 - 20:39

Hello unslc, an antivirus report (Dr.Web > Tools > Support > Report the technical support) would be welcome.

I only see create report but no upload option



#5 Eugen Engelhardt

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Отправлено 26 Декабрь 2019 - 09:18

I only see create report but no upload option

To download the report here, click "Reply" and "Full Editor", bottom right.


With best regards, Eugen Engelhardt
Doctor Web, Ltd.

#6 unslc

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Отправлено 26 Декабрь 2019 - 16:37

 

I only see create report but no upload option

To download the report here, click "Reply" and "Full Editor", bottom right.

 

 

Thanks, I contacted support, and the problem resolved! Thanks a lot! 


Сообщение было изменено unslc: 26 Декабрь 2019 - 16:41


#7 Eugen Engelhardt

Eugen Engelhardt

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Отправлено 26 Декабрь 2019 - 17:08

Solved by excluding the hydra.exe and cmw_srv.exe processes (Dr.Web > Security center > Lock > Exclusions > Applications) for the SpIDer Gate\Mail components.


With best regards, Eugen Engelhardt
Doctor Web, Ltd.



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