10 ответов в этой теме

[bleaman]

Hello,

I need some help! I ran Dr.Web's scanner which detected 19 viruses. I left it to run last night because it took so long. This morning I have many error messages that reads: "windows was unable to save all the data for the file C:\$Extend\$UsnJrnl:$J. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere" my only option is to click "ok" but when i do it the message stays there. I am unable to do anything. I can see the scanner in the background and its finished but I can't get to it around this message.
fyi I ran this scanner because my microsoft scanner picked up a backdoor virus....ugh!

please help!

Thanks
Belinda

[Borka]

Can you provide a screenshot of this message?

[bleaman]

 Photo_00125.jpg   47,01К   54 Скачано раз
Ok I did my best and snapped a pic of it with my laptop. hope this helps~

[Borka]

Ask here: http://support.drweb.com/

[drumut]

Hi,

It seems like you have a hdd issue. Please check your hdd's health status with one of your hdd manufacture's tools. I highly recommend you back up anything important on that drive.

Сообщение было изменено drumut: 19 Ноябрь 2010 - 17:28

[bleaman]

now it won't let me do any thing....no cursor either! I can see it along the edge of the screen...but thats it! I'm screwed~

I messaged Dr. Web support as suggested above....does anybody know how long until they reply?

[drumut]

I messaged Dr. Web support as suggested above....does anybody know how long until they reply

Response time can be vary. Until you get a reply, i would like to help you.

i believe you have an hardware issue rather than a software. To prove this could you download hdtune? This program will help us to determine if you have a hdd issue or bad sector issue.

Please follow my instructions for using hdtune.

• Run hdtune
• Please select which hdd you would like to test from drop down menu
• There are tabs, please choose Error Scan tab
• Please click on Start button (don't choose quick scan)
• Wait for results, at the right top corner of hdtune there are icons, please click on save screenshot icon and save the scanning result's image.
• Please attach it here to your next post

P.S: That is a good idea to give this thread link to support team of dr.web.

[bleaman]

 HDTune_Error_Scan_WDC_WD6400AAKS_00A7B.png   31,65К   31 Скачано раз

I added the screen shot after running HD Tune and it appears that the hdd is ok.
Any other suggestions?

[SergM]

Any other suggestions?

bleaman
Please send the number of your ticket of technical support by the personal message to Ko6Ra (only PM!). Hi is the staffer of technical support and will help to accelerate processing of your ticket.

Сообщение было изменено SergM: 20 Ноябрь 2010 - 09:04

[drumut]

Any other suggestions?

• Open command prompt. If you use windows 7, run command prompt as administrator.
• Type sfc /scannow, press Enter, wait for scanning complete and post the command prompt screenshot here after scan complete.
• Or you can attach the scanning result's log file to your next post which is located %windir%\logs\cbs\cbs.log

Сообщение было изменено drumut: 20 Ноябрь 2010 - 14:15

[CARON67]

Please , disable too module U.A.C