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DrWeb+Me

DrWeb+Me

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#1 Vigen

Vigen

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Отправлено 27 Март 2020 - 11:45

Hello,

 

I ask the question in the English section, since I don't have an answer in the French section.

 

Point 5 of the section 

Registering a Dr.Web license in the Loyalty Programme

indicated : "To register a commercial license in the Programme:

  • Purchase a Dr.Web commercial license and register its serial number;
  • After registering, the user receives an email with a link to the Loyalty Programme registration form. They must follow this link and log in to the website—this completes the license registration process.
After purchasing a license for my son, and renewing my license, we never received the link to register for the program.
I heard it right, looked in the spam folder and there is no program mail.
How do I register my two licenses?
I have a support ticket (6ER2-JYS4) which unfortunately is no longer advancing.
I really looked in all the corners of the different sites (many would have given up before) but I can't find anything.
Can you give me a solution?
Thank you in advance.
Vigen.


#2 Dmitry_rus

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Отправлено 27 Март 2020 - 12:24

Hmm... Strange issue. First of all, try to open a new ticket in TechSupport.



#3 Vigen

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Отправлено 27 Март 2020 - 12:50

Hmm... Strange issue. First of all, try to open a new ticket in TechSupport.

Hello Dmitry_rus,

 

Thank you for taking the time to answer me !! :)

 

I am trying to see where the problem is ... But it is not simple to juggle between sites in French, then English, then Russian ... I understand that many users throw in the towel.
I saw that one of the main email address provider in my country blocked some DrWeb email.
So I had to change the license registration emails.
And there, I realize that my son's license does not appear, while it is active since he uses it on his smartphone while waiting for the components so that I can build his PC for him.
I feel like it's a bit of a mess ^^


#4 Vigen

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Отправлено 27 Март 2020 - 12:59

Eureka !!
 
So there is a problem with the sites ... We cannot register via the page Fr.
You must go through the Ru page.
Do not use a "laposte.net" address
(Address provided by the national postal company)
really complicated, you have to really appreciate DrWeb to go through with the procedure.
 
So all potential French customers with a laposte.net email address will not be able to register for the program.

Сообщение было изменено Vigen: 27 Март 2020 - 13:00


#5 Dmitry_rus

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Отправлено 27 Март 2020 - 21:53

Wow! Cool! :)

Now everything became clear with laposte.net which blocks some emails. But if you must start with RU page to register in loyalty programme, it's a bug in the site.

Try to clear cache/cookies in your browser and click this link: https://www.drweb.fr/user/?e=8b34942e-f721-4abc-bb29-0e856235f934

Click on "Moi + Drweb", Ajouter une licence au programme

Does it works? If not, please contact our TechSupport and provide a link to this topic.


Сообщение было изменено Dmitry_rus: 27 Март 2020 - 21:56


#6 Vigen

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Отправлено 28 Март 2020 - 11:29

Wow! Cool! :)

Now everything became clear with laposte.net which blocks some emails. But if you must start with RU page to register in loyalty programme, it's a bug in the site.

Try to clear cache/cookies in your browser and click this link: https://www.drweb.fr/user/?e=8b34942e-f721-4abc-bb29-0e856235f934

Click on "Moi + Drweb", Ajouter une licence au programme

Does it works? If not, please contact our TechSupport and provide a link to this topic.

 
Hello Dmitry_rus, :)
 
That's exactly what I said to support yesterday.
Indeed, as you indicate, I went through the Russian page, to be able to register my licenses.
 
Je tenais à te remercier pour ton aide Dmitry_rus :)
C'est gentil !!
 
Therefore, I was forced to change all of my email addresses entered on DrWeb sites.
 
I hope this problem will be quickly resolved, because I think that new users will not look as far as I do !! :)




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