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question regarding license renewal


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#1 Mr.Pr

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Отправлено 09 Февраль 2017 - 12:20

Hi.

 

i hope you all are well :)

 

i have a special situation here :D i did buy a 1year license for Dr.Web security space from one of DrWeb distrbuter in Iran,

its not used yet, and from my last license 103 days remain. so what now can i give that 1year license which still not activated, to Dr.Web support and they renew my current license for one more year? i don't want active another license, thats why i want to they accept this not-activated-yet license from me and renew my current license instead, what do you think about that guys?

 

and how i should explain my situation? send a ticket to tech support guys or call Dr.Web by phone? :ph34r:


“The security industry in that case becomes bullshit, because people believe in those products and use them in their corporate environments without understanding that those products are just following others,”  - Boris Sharov

 

DrWeb Gallery for your Avatars: Click

My Telegram ID: @Parhamx

 

Best Regards,

Parham


#2 Dmitry_rus

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Отправлено 09 Февраль 2017 - 13:21

Click on the Dr.Web icon and renew your license via My Dr.Web or License menu.

https://support.drweb.com/show_faq/?question=5512&lng=en



#3 Mr.Pr

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Отправлено 09 Февраль 2017 - 15:00

hmm i registered my new license ,

in my new portal i got about 20month !

 

my current license had 103 days which is almost a little bit more than 3months

i registered a new 1year license ( 12month )

so 12 + 3 = 15 :D  but i got 20month ( 2018-10-21  its expire date ) !  thanks Dr.Web :D :D B)


“The security industry in that case becomes bullshit, because people believe in those products and use them in their corporate environments without understanding that those products are just following others,”  - Boris Sharov

 

DrWeb Gallery for your Avatars: Click

My Telegram ID: @Parhamx

 

Best Regards,

Parham


#4 Dmitry_rus

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Отправлено 09 Февраль 2017 - 15:09

Did you buy "full-priced" license? If so, you got +150 "bonus days". That's why 20 month instead of 15. Read the FAQ above.



#5 Mr.Pr

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Отправлено 09 Февраль 2017 - 15:24

Did you buy "full-priced" license? If so, you got +150 "bonus days". That's why 20 month instead of 15. Read the FAQ above.

 

yes i did buy a full price license  not a renewal license :D:D

 

i read it, great pros for Dr.Web Users :)


“The security industry in that case becomes bullshit, because people believe in those products and use them in their corporate environments without understanding that those products are just following others,”  - Boris Sharov

 

DrWeb Gallery for your Avatars: Click

My Telegram ID: @Parhamx

 

Best Regards,

Parham



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