Doctor Web reports that due to an error on April 5, 2011 from 14:30 to 17:00 GMT Dr.Web AV-Desk components were available as updates for Dr.Web Desktop Security Suite 6.0. At 17:00 GMT they were replaced with relevant Dr.Web Desktop Security Suite components; however, the agent service wouldn't launch (the anti-virus reported agent components updating error) on machines that managed to update the anti-virus software before that time.
Currently agent operation can be restored with the esavd_repair.exe utility. If the agent service will not start, administrators of Dr.Web Desktop Security Suite 6.0 should follow these steps:
- Update the server repository to the latest version.
- Change the server parameters (in the web interface select Administration — Configure Enterprise Server — General), enable the Reset unauthorized to newbie and Approve access manually options."
- Launch the esavd_repair.exe utility with administrative privileges on the computer with the agent installed.
- Check if the agent has appeared on the Unapproved stations list in the web-interface.
- Authorize the agent on the server.
- Use the web interface to remove the old station entry.
Doctor Web offers its apologizes for this issue. Technical support engineers provide solution guidelines to customers.
Twenty-four hour support hotline: +7 (495) 789-45-86.
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