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I can't update my virus definitions it says internet connection failed


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#1 lynnk

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Отправлено 28 Март 2017 - 07:44

I have an internet connection but my Dr. Web Light fails to update the virus definitions. When I try and click update it says Error. Please check your internet connection. 

 

 

Thanks,

Lynn



#2 alxn1

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Отправлено 28 Март 2017 - 14:14

Hello!
 
Please, open system.log in Console.app (/Applications/Utilities/Console.app). Start update in Dr.Web Light. May be something message appears in system.log. Please, post this messages here.


#3 alxn1

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Отправлено 28 Март 2017 - 14:19

Or, better, post here full system.log file. Thank you!



#4 lynnk

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Отправлено 29 Март 2017 - 05:50

3/28/17 7:47:49.627 PM Dr.Web Light[487]: DRWUpdater: HTTP status=451: bad HTTP server status


#5 alxn1

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Отправлено 29 Март 2017 - 14:04

 Hmm... Looks like update servers blocked. O_o Really strange. Are you use last version of Dr.Web Light (10.3.0.201702270)? If not, try to update it.



#6 Mr.Pr

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Отправлено 29 Март 2017 - 16:03

Hi

 

my Dr.Web Security Space for Android is updating as normal

my brother's android have the Light version and that is updating normaly too.

 

just in case.


“The security industry in that case becomes bullshit, because people believe in those products and use them in their corporate environments without understanding that those products are just following others,”  - Boris Sharov

 

DrWeb Gallery for your Avatars: Click

My Telegram ID: @MrlPr

 

Best Regards,

Parham


#7 sergeyko

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Отправлено 29 Март 2017 - 16:07

Hi

 

my Dr.Web Security Space for Android is updating as normal

my brother's android have the Light version and that is updating normaly too.

 

just in case.

Dr.Web forum

  1.  
  2.  English forums
  3.  
  4.  Dr.Web for Mac OS X (English)

Sergey Komarov
R&D www.drweb.com

#8 Mr.Pr

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Отправлено 29 Март 2017 - 16:25

 

Hi

 

my Dr.Web Security Space for Android is updating as normal

my brother's android have the Light version and that is updating normaly too.

 

just in case.

Dr.Web forum

  1.  
  2.  English forums
  3.  
  4.  Dr.Web for Mac OS X (English)

 

 

Ops Dr.Web Light is for Mac?

Excuse me i was thinking that Light is for Android :rolleyes: :facepalm: :D


“The security industry in that case becomes bullshit, because people believe in those products and use them in their corporate environments without understanding that those products are just following others,”  - Boris Sharov

 

DrWeb Gallery for your Avatars: Click

My Telegram ID: @MrlPr

 

Best Regards,

Parham


#9 lynnk

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Отправлено 30 Март 2017 - 08:32

 Hmm... Looks like update servers blocked. O_o Really strange. Are you use last version of Dr.Web Light (10.3.0.201702270)? If not, try to update it.

How do I update it? I don't see that option anywhere. I bought my copy through Apple.



#10 lynnk

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Отправлено 30 Март 2017 - 08:34

 

 Hmm... Looks like update servers blocked. O_o Really strange. Are you use last version of Dr.Web Light (10.3.0.201702270)? If not, try to update it.

How do I update it? I don't see that option anywhere. I bought my copy through Apple.

 

No, I have 10.2.0.201602200



#11 lynnk

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Отправлено 30 Март 2017 - 08:37

 

 

 Hmm... Looks like update servers blocked. O_o Really strange. Are you use last version of Dr.Web Light (10.3.0.201702270)? If not, try to update it.

How do I update it? I don't see that option anywhere. I bought my copy through Apple.

 

No, I have 10.2.0.201602200

 

Never mind - I was able to update through Apple and it updated the definitions too! Thanks so much!!



#12 alxn1

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Отправлено 30 Март 2017 - 11:51

:)




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