"lsp Hook Not Found."
#1
Отправлено 17 Апрель 2010 - 00:24
Also, SpIDer Guard shows a red shield. What is the best way to get the system working properly again?
Thanks,
Maria.
#2
Отправлено 17 Апрель 2010 - 03:00
Could you please upload a HJT log here please?
#3
Отправлено 18 Апрель 2010 - 01:52
#4
Отправлено 18 Апрель 2010 - 02:52
For the moment machine is running okay with no popups.
Thanks in advance for your help.
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#6
Отправлено 18 Апрель 2010 - 03:33
There is one thing i need to be sure. Except this your log seems ok.
Please upload "C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe" file to virustotal and paste your results.
Also you need to know for your future entries, hjt should be last version which is 2.0.2 and it should be installed to your system.
Download and install SP3 and all recommended updates for Windows XP.
+1
#7
Отправлено 18 Апрель 2010 - 06:19
I installed SP3 and also the latest HJT, log attached. No more LSP Hook error, but now the Dr. Web icon has disappeared entirely and when I tried to reinstall, it was interrupted with "failure to disable self-protection" error. How can I reinstall the Dr. Web anti-virus software?
Thank you again,
Maria.
p.s. virustotal shows file has already been analysed with result 0/42, is that okay?
Прикрепленные файлы:
#8
Отправлено 18 Апрель 2010 - 10:01
Because somehow winsock LSP hook removed, please see your first log and O10 entry.No more LSP Hook error
That is ok.virustotal shows file has already been analysed with result 0/42, is that okay?
First you need to uninstall it completely you should use dr.web remover.How can I reinstall the Dr. Web anti-virus software?
#9
Отправлено 18 Апрель 2010 - 16:02
The age of your computer, for us a little exciting circumstance.I know, this is an old machine!! It has a lot of old programs and files that I still want very much.
But the system (OS) should always be relevant. Please use the council drumut and do not forget to save your license key before removing the dead version of DrWeb.
Upgrade your system to the current state, download a fresh DrWeb according to your license and install the DrWeb.
Do not forget to write how everything went.
--------------
remover for DrWeb x86
Dr.Web commercial programs and free utilities
#10
Отправлено 18 Апрель 2010 - 16:18
Start-run,paste
rundll32.exe "C:\Program Files\DrWeb\drwebsp.dll" uninstall
OK
Reboot
Start-run,paste
rundll32.exe "C:\Program Files\DrWeb\drwebsp.dll" install
OK
Reboot
Tadaaa...
#11
Отправлено 19 Апрель 2010 - 23:46
If there's a registry entry that needs changing, I am not scared of that.
Thanks again, so much!
Maria.
#12
Отправлено 20 Апрель 2010 - 00:10
Could you please attach dr.web logs? You can find them in directories listed below.
C:\Program Files\DrWeb
C:\Users\username\DoctorWeb
Do you have same issue with other security applications? Did their setups corrupted? For instance you can try to install spybot search and destroy which is freeware.
From your hjt logs i can say that you have some orphans and they can be removed or not, it is up to you.
#13
Отправлено 20 Апрель 2010 - 02:42
Thank you for your kind note. I attach the only dr.web log I could find (was written to a rather odd spot, actually, not in the directories you named; is this to do with my old OS?)
As for HJT cleanup, I totally trust you guys and am willing to try anything you think might help. For the moment this machine is running just beautifully, faster than ever, in fact.
Best regards and thanks again
Maria.
p.s. I will give the spybot installation a try, and report back.
Hello,
Could you please attach dr.web logs? You can find them in directories listed below.C:\Program Files\DrWeb
C:\Users\username\DoctorWeb
Do you have same issue with other security applications? Did their setups corrupted? For instance you can try to install spybot search and destroy which is freeware.
From your hjt logs i can say that you have some orphans and they can be removed or not, it is up to you.
Прикрепленные файлы:
#14
Отправлено 20 Апрель 2010 - 04:12
#15
Отправлено 20 Апрель 2010 - 08:52
Please follow these steps
Before doing this i recommend you to download erunt and backup your registry.
1-) Start -> Run -> Regedit
2-) Search for this key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Inprogress"
3-) If you find a key in this location, you can delete it and restart your computer.
#16
Отправлено 20 Апрель 2010 - 14:41
Spybot SD installed and ran fine, but installation for dr.web still stops in the same place.
Hi Maria,
I know from previous posts you have an old system. Did you update it to SP3 yet? One thing you could try is install the latest Microsoft Windows Installer package which is not distributed through Windows Update but you can download it from here:
http://www.microsoft.com/downloads/details...;displaylang=en
There is a list of downloads and the one for XP is the last one listed. It's worth doing this as it could solve your installation problem and even if it doesn't it will do no harm to be up to date. You need to be at least at SP2 level to do this upgrade so if you are at SP1 then forget it.
Regards
Paul
#17
Отправлено 23 Апрель 2010 - 20:27
Hello,
Could you please attach dr.web logs? You can find them in directories listed below.C:\Program Files\DrWeb
C:\Users\username\DoctorWeb
Do you have same issue with other security applications? Did their setups corrupted? For instance you can try to install spybot search and destroy which is freeware.
From your hjt logs i can say that you have some orphans and they can be removed or not, it is up to you.
Tool for search drweb logs
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