Перейти к содержимому


Фото
- - - - -

False Positive on legitimate program


  • Please log in to reply
5 ответов в этой теме

#1 neelakurdinger

neelakurdinger

    Newbie

  • Posters
  • 9 Сообщений:

Отправлено 19 Декабрь 2014 - 16:27

I have been submitting to Drweb many times in a row, saying that this application is a false alarm, still unable to get a response other than the automatically generated email. 

 

Below is the virus total analysis report 

 

https://www.virustotal.com/en/file/913ab78776ae304d9a964b44c6e2c821abe92e3e9051a7ffe4d4a4ff321c293a/analysis/1418994593/

 

This is the new ticket number : 5219624

 

Please correct this as soon as possible 

 

 



#2 SergM

SergM

    Guru

  • Moderators
  • 9 387 Сообщений:

Отправлено 19 Декабрь 2014 - 19:46

neelakurdinger, Are you read this ? Use a Google translator.



#3 neelakurdinger

neelakurdinger

    Newbie

  • Posters
  • 9 Сообщений:

Отправлено 19 Декабрь 2014 - 21:26

Yes I could read it and I looked over it. All due respect but Drweb is the only virus guard that detects our program as "Trojan.Click3.10013". We have no other detections from any other virus guard. https://www.virustotal.com/en/file/913ab78776ae304d9a964b44c6e2c821abe92e3e9051a7ffe4d4a4ff321c293a/analysis/1419012903/

 

That is why we simply ask you to white list our program,



#4 Dmitry_rus

Dmitry_rus

    Massive Poster

  • Helpers
  • 2 772 Сообщений:

Отправлено 19 Декабрь 2014 - 21:36

Try to drop a message to

http://forum.drweb.com/index.php?showforum=49

Describe your situation + ticket(s) #.



#5 SergM

SergM

    Guru

  • Moderators
  • 9 387 Сообщений:

Отправлено 19 Декабрь 2014 - 21:42

Dmitry_rus, This was done, but need to write a official letter.



#6 neelakurdinger

neelakurdinger

    Newbie

  • Posters
  • 9 Сообщений:

Отправлено 20 Декабрь 2014 - 07:38

I have already posted that particular part of the forum as well. About the letter, where should I send the letter regarding this issue?




Читают тему: 2

0 пользователей, 2 гостей, 0 скрытых