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Office 2016 problem


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#1 ADR2i

ADR2i

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Отправлено 28 Февраль 2018 - 00:33

Hi, after the tonight DrWeb update and rebooting computer, Office 2016 apps doesn't work any more... even after uninstall+install Office, the problem still the same... the only way to solve the problem is to uninstall the Drweb security suite ! even after reinstall Drweb, Office app work until applying latest DrWeb update and reboot the computer...



#2 Lvenok

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Отправлено 28 Февраль 2018 - 09:28

Hello. Describe the problem in more detail. What are you doing and what is happening.

#3 ADR2i

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Отправлено 28 Февраль 2018 - 10:28

The yesterday DrWeb update ask to reboot the computer... after that, no office 365 apps are ok (Excel, Word and Outlook) !

First, I have trying to repair, uninstall and install Office 365 (in x86 and x64) without success...

All come back after uninstalling the DrWeb security suite ! and the problem come back after reinstall DrWeb and make the update + reboot...

If I place all DrWeb function "off" the office problem still the same... the only solutin is uninstall !



#4 ADR2i

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Отправлено 28 Февраль 2018 - 10:43

Another information... this morning, I have a customer (I'm DrWeb partner) who user DrWeb and he has the same problem...



#5 Nenya Amo

Nenya Amo

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Отправлено 28 Февраль 2018 - 11:24

ADR2i, You need to contact technical support of Dr.Web ( https://support.drweb.com/support_wizard/?lng=en).

Install Dr.Web anti-virus, update, reproduce the problem and generate an anti-virus report for technical support (Dr.Web - Tools - Support - Report for technical support).



#6 Konstantin Yudin

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Отправлено 28 Февраль 2018 - 19:51

just click "update" in your AV and problem must be gone
With best regards, Konstantin Yudin
Doctor Web, Ltd.


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