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Не обновляется Dr.Web Security Space на компьютере из локальной папки


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#1 mikev1988

mikev1988

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Отправлено 14 Май 2019 - 05:22

Добрый день! Недавно появилась проблема на защищенном компьютере с Dr.Web Security Space, который не должен подключаться к Интернету и локальной сети.
Загружали обновления на компьютере с Интернетом и копировали папку с обновлениями на флешку. Потом с это флешки уже обновляли Dr.Web Security Space на защищенном компьютере.
Вчера перестал обновляться Dr.Web  Security Space на этом защищенном компьютере. При обновлении пишет "Во время обновления произошла ошибка. Код ошибки: 2". Лог dwupdater ниже:
 
Updater version: 11.0.15.02270, x64, Time : 13 May 2019  15:48:27
Computer name  : PC001, User name : WORKGROUP\PC001$
Platform       : Microsoft Windows 7 Professional Service Pack 1 7601, x64, Locale : 1049
Command line   :  -c postupdate --progress-to-console --dws9 --verbosity=info --interactive --host-guid=4efeb528-b76b-43a6-a60e-1caa7ebe3e85 --coutname=93FD748A3810478F 
Copyright © Doctor Web, Ltd., 1992-2017
=============================================================================
20190513 15:48:27 [INF] [  Main  ] Logfile: "C:\PROGRA~3\DOCTOR~1\Logs\dwupdater.log"
20190513 15:48:27 [INF] [  Main  ] Updater Run as interactive application [ PID: 4052 ]
20190513 15:48:27 [INF] [  DWS9  ] Try connect to dwservice ... 
20190513 15:48:27 [INF] [  Main  ] Opening DrWeb devices...
20190513 15:48:27 [WRN] [  Main  ] Unable to open \\.\Global\DRWEBAF.  Error code: 2
20190513 15:48:27 [INF] [  DWS9  ] Connect to Control Service Dr.Web is established
20190513 15:48:27 [INF] [  DWS9  ] dws9_raii_t::on_service_connected()
20190513 15:48:27 [INF] [ Config ] Load configuration...
20190513 15:48:27 [INF] [ Config ] Maximum timestamp: 20190402235641
20190513 15:48:27 [INF] [ Config ] Minimum timestamp: 20181012110119
20190513 15:48:27 [INF] [ Config ] Group <comps> timestamp: 20181012110119
20190513 15:48:27 [INF] [ Config ] Group <vdb> timestamp: 20190402235641
20190513 15:48:27 [INF] [Updater ] Preparing components...
20190513 15:48:27 [INF] [ Loader ] Component dwl [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component sysinfo [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component dwprot [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component help [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component net-filter-mail [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component traffic-hook [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component outlook-plugin [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component scanner-gui-console [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component shell-ext [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component spider-g3 [CurrentRev: 9][Priority:   0][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component hyperdrv [CurrentRev: 9][Priority:  10][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component net-filter [CurrentRev: 9][Priority:  70][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component spider-agent [CurrentRev: 9][Priority:  80][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component av-service [CurrentRev: 9][Priority:  85][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component cloud-client [CurrentRev: 9][Priority:  87][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component av-engine [CurrentRev: 9][Priority:  90][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component scan-engine [CurrentRev: 9][Priority:  90][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component win-setup [CurrentRev: 9][Priority:  98][Getting local info]  
20190513 15:48:27 [INF] [ Loader ] Component updater [CurrentRev: 9][Priority: 100][Getting local info]  
20190513 15:48:27 [INF] [Updater ] Operation "post_update" for component <updater>
20190513 15:48:27 [INF] [Updater ] Operation "post_update" for component <win-setup>
20190513 15:48:27 [INF] [Updater ] Operation "post_update" for component <scan-engine>
20190513 15:48:27 [INF] [Updater ] Operation "post_update" for component <av-engine>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <cloud-client>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <av-service>
20190513 15:48:28 [INF] [ LuaAPI ] SetRuleForVistaPlus(dwservice.exe, Dr.Web, C:\Program Files\DrWeb\dwservice.exe)
20190513 15:48:28 [INF] [ LuaAPI ] Update existing rule...
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <spider-agent>
20190513 15:48:28 [INF] [ LuaAPI ] SetRuleForVistaPlus(spideragent.exe, Dr.Web, C:\Program Files\DrWeb\spideragent.exe)
20190513 15:48:28 [INF] [ LuaAPI ] Update existing rule...
20190513 15:48:28 [WRN] [ LuaAPI ] User token for 0 session id not found.
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <net-filter>
20190513 15:48:28 [INF] [ LuaAPI ] SetRuleForVistaPlus(dwnetfilter.exe, Dr.Web, C:\Program Files\DrWeb\dwnetfilter.exe)
20190513 15:48:28 [INF] [ LuaAPI ] Update existing rule...
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <hyperdrv>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <spider-g3>
20190513 15:48:28 [ERR] [ Script ]  dwupd.reg_get_value(hkey, ArkBGScan); 2 - The system cannot find the file specified.
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <shell-ext>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <scanner-gui-console>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <outlook-plugin>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <traffic-hook>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <net-filter-mail>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <help>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <dwprot>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <sysinfo>
20190513 15:48:28 [INF] [Updater ] Operation "post_update" for component <dwl>
20190513 15:48:28 [INF] [Updater ] Run Global Function "common_post_update" 
20190513 15:48:28 [INF] [ LuaAPI ] Trying remove directory C:\ProgramData\Doctor Web\DWS...
20190513 15:48:28 [INF] [ Config ] Saving new configuration...
20190513 15:48:28 [INF] [  Main  ] Updater has finished. Exit code = 0
=============================================================================
 
Подскажите, в чем может быть причина ошибки?


#2 pig

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Отправлено 14 Май 2019 - 06:51

В этом фрагменте лога ошибок нет.
Почтовый сервер Eserv тоже работает с Dr.Web

#3 АВаТар

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Отправлено 14 Май 2019 - 09:00

mikev1988, Ищите "Exit code = 2" с конца файла. Там увидите кусок лога, в котором появилась ошибка.



#4 pig

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Отправлено 14 Май 2019 - 11:32

Весь лог в архив и приложите сюда.
Почтовый сервер Eserv тоже работает с Dr.Web

#5 VVS

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Отправлено 14 Май 2019 - 11:34

Весь лог в архив и приложите сюда.

+ лог с компьютера, на котором скачиваются обновления.

--
меня вот что возмутило.  что даже не начинают толком диалог сразу дампы...... © alehas777

 


#6 mikev1988

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Отправлено 15 Май 2019 - 09:37

Полный лог dwupdater.log

 

Нашел фрагмент лога с Exit code = 2

 

Updater version: 11.0.15.02270, x64, Time : 13 May 2019  15:48:26
Computer name  : PC001, User name : WORKGROUP\PC001$
Platform       : Microsoft Windows 7 Professional Service Pack 1 7601, x64, Locale : 1049
Command line   :  -c update --progress-to-console --disable-postupdate --dws9 --verbosity=info --component=av-engine --zone=file://D:\90 --current-license --key-num=142513127 --key-md5=4a3f6eaf48f5615d52f712d111ba63b5 --type=update-revision --interactive --host-guid=e6ec4ef2-42db-48ae-852c-9175b48ac0e8 --coutname=D14399CE4A8497B7 
Copyright © Doctor Web, Ltd., 1992-2017
=============================================================================
20190513 15:48:26 [INF] [  Main  ] Logfile: "C:\PROGRA~3\DOCTOR~1\Logs\dwupdater.log"
20190513 15:48:26 [INF] [  Main  ] Updater Run as interactive application [ PID: 4012 ]
20190513 15:48:26 [INF] [  DWS9  ] Try connect to dwservice ... 
20190513 15:48:26 [INF] [  Main  ] Opening DrWeb devices...
20190513 15:48:26 [WRN] [  Main  ] Unable to open \\.\Global\DRWEBAF.  Error code: 2
20190513 15:48:26 [INF] [  DWS9  ] Connect to Control Service Dr.Web is established
20190513 15:48:26 [INF] [  DWS9  ] dws9_raii_t::on_service_connected()
20190513 15:48:26 [INF] [ Config ] Load configuration...
20190513 15:48:26 [INF] [ Config ] Maximum timestamp: 20190402235641
20190513 15:48:26 [INF] [ Config ] Minimum timestamp: 20181012110119
20190513 15:48:26 [INF] [ Config ] Group <comps> timestamp: 20181012110119
20190513 15:48:26 [INF] [ Config ] Group <vdb> timestamp: 20190402235641
20190513 15:48:26 [INF] [ Config ] Searching servers update ...
20190513 15:48:26 [INF] [ Config ] Geo Update update.geo.drweb.com (geo drweb update) has 0 addresses
20190513 15:48:26 [INF] [Updater ] Zonefile(.xml) has 11 addresses
20190513 15:48:26 [INF] [ Config ] Total zones - 11
20190513 15:48:26 [INF] [Updater ] Preparing components...
20190513 15:48:26 [INF] [Settings] System hash   : 858CBF14EE86D2C55F4DFC992397F06B
20190513 15:48:26 [INF] [Settings] Repository    : C:/PROGRA~3/DOCTOR~1/Updater/repo (free space = 223842107392 bytes)
20190513 15:48:26 [INF] [Settings] Platform      : win/nt/seven
20190513 15:48:26 [INF] [Settings] Architecture  : x64
20190513 15:48:26 [INF] [Settings] Flags         : interactive; only bases update;
20190513 15:48:26 [INF] [ Loader ] Download file versions.xml from D:/90/versions.xml to C:/PROGRA~3/DOCTOR~1/Updater/repo/versions.xml.newer
20190513 15:48:26 [INF] [ Repodb ] Saving file repodb.xml
20190513 15:48:26 [ERR] [Updater ] loader error: boost::filesystem::copy: Такой запрос не поддерживается: "D:\90\versions.xml", "C:/PROGRA~3/DOCTOR~1/Updater/repo\versions.xml.newer.cache;"
20190513 15:48:26 [ERR] [Updater ] Updater failed. 
20190513 15:48:26 [INF] [  Main  ] Updater has finished. Exit code = 2
 
Что это значит?

Прикрепленные файлы:


Сообщение было изменено mikev1988: 15 Май 2019 - 09:38


#7 pig

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Отправлено 15 Май 2019 - 11:19

По этому логу ваше "недавно" началось не позднее 6 декабря. Более ранней истории уже нет.
Вангую случившийся винегрет из разных версий. Решение: снести антивирус штатно, зачистить ремувером и поставить заново. И будем посмотреть.
Почтовый сервер Eserv тоже работает с Dr.Web


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