2 ответов в этой теме

[lunapatel]

Hi everyone,

 

I hope you’re all doing well.

 

I’m currently using Dr.Web on my Windows machine and have encountered an issue that I could use some help with. The problem seems to be Dr.Web is not scanning files as expected, Scan failed and Update failed. I was searching about this I came to these resources/articles https://forum.drweb.com/index.php?showtopic=282584 aws devops interview questions. 

 

Here’s a bit more detail about the situation:

• Operating System: Windows 10 Pro
• Dr.Web Version: 12.0.5
• Error Messages: Error 403: Scan failed and Update failed
• Steps Taken So Far: I’ve tried reinstalling the software, updating to the latest definitions, and running the program as an administrator, but the issue persists.

Has anyone else experienced this issue or have any suggestions on how to resolve it? Any help or insights would be greatly appreciated!

 

Thanks in advance for your assistance.

 

Best Regards

[Kirill Polubelov]

Hello, lunapatel,

Couldn't You attach here Dr.Web Agent logs:

%ProgramData%\Doctor Web\Logs\*.log

[VVS]

If we are talking about scanning, then also “C:\Users\{user}\Doctor Web\*.log”

And it is advisable to archive all logs.