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Help-- insufficient privileges


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#1 gstarnyc

gstarnyc

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Отправлено 06 Март 2014 - 07:00

I've run Dr.web Light which didn't delete the treat.  I downloaded a demo of the full paid version and I'm getting this messages "Dr․Web for Mac OS X could not delete Trojan.Inject2.23 due to insufficient privileges. Switch to the operation with administrator privileges and retry.?

 

I'm a bit confused as I have admin privileges and there only one user on this mac.  What am I doing wrong?



#2 SergM

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Отправлено 06 Март 2014 - 17:13

Please conact there  https://support.drweb.com/support_wizard/?OS=OSX&product=DRWEBLIGHTOSX&TOPIC=TECH&CATEGORY=HOME&DEVICE=HOMEPC&TYPE=&KEYID=&lng=en



#3 ericism

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Отправлено 06 Август 2015 - 18:17

I have the same issue as you. Had the demo version too but failed to neutralise the detected trojan. Had contacted the support team and I was told to set as administrator privileges. It did not solve the issue though






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