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не может обновить себя до 12ой версии на Windows 10-1803


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8 ответов в этой теме

#1 tankf33der

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Отправлено 03 Март 2019 - 20:16

hi,

 

уже несколько раз drweb пытался обновить себя с версии 11.5 до 12ой и не удачно, windows 10-1803.

теперь иконка в systray серая.

 

собираю логи и приложу.

Прикрепленные файлы:



#2 VVS

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Отправлено 03 Март 2019 - 20:24

ЕМНИП автоматическое обновление на 12-ю версию пока что отключено.


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меня вот что возмутило.  что даже не начинают толком диалог сразу дампы...... © alehas777

 


#3 tankf33der

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Отправлено 03 Март 2019 - 20:26

Мне надо волноваться про серую иконку в systray?
Потому что на всех других всегда видел только зеленую

#4 tankf33der

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Отправлено 03 Март 2019 - 20:31

Паутинка не болей.

#5 VVS

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Отправлено 03 Март 2019 - 20:40

ЕМНИП в 11-ой версии была серая иконка.

Там у Вас в эвентлоге есть какие-то незнакомые мне ошибки доктора, так что ждём разработчиков.

 

Type :        Error
Date :        03/02/19
Time :        19:11:16
Event :        4
Source :        DrWebAmsi64
Category :    None
User :        N/A
Computer :    DESKTOP-4DR669O
Description:
Application: C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe:8772
Scan object: C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\Appx\Appx.psm1
Verdict: scan error (0xffffffff)
Result: not detected


--
меня вот что возмутило.  что даже не начинают толком диалог сразу дампы...... © alehas777

 


#6 tankf33der

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Отправлено 05 Март 2019 - 11:52

 

ЕМНИП в 11-ой версии была серая иконка.

Там у Вас в эвентлоге есть какие-то незнакомые мне ошибки доктора, так что ждём разработчиков.

 

Type :        Error
Date :        03/02/19
Time :        19:11:16
Event :        4
Source :        DrWebAmsi64
Category :    None
User :        N/A
Computer :    DESKTOP-4DR669O
Description:
Application: C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe:8772
Scan object: C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\Appx\Appx.psm1
Verdict: scan error (0xffffffff)
Result: not detected

 

 

что-то интересное сказали?



#7 Kirill Polubelov

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Отправлено 05 Март 2019 - 20:12

Я вижу только, из того, что может иметь отношение к делу:

 

=============================================================================
Updater version: 11.5.6.07190, x64, Time : 27 January 2019  20:03:30
Computer name  : DESKTOP-4DR669O, User name : WORKGROUP\DESKTOP-4DR669O$
Platform       : Microsoft Windows 10 unknown  17134, x64, Locale : 1033
Command line   :  -c update --progress-to-console --disable-postupdate --protocol=https --current-license --key-file=C:\Program Files\DrWeb\drweb32.key --type=update-revision --verbosity=info --dws9 --host-guid=6c903384-3b11-44c6-8034-edca22780fbb --coutname=D7DB2ED763673DDD
Copyright © Doctor Web, Ltd., 1992-2018
=============================================================================
20190127 20:03:31 [INF] [  Main  ] Logfile: "C:\PROGRA~3\Doctor Web\Logs\dwupdater.log"
20190127 20:03:31 [INF] [  Main  ] Updater Run as interactive application [ PID: 10232 ]
20190127 20:03:31 [INF] [  DWS9  ] Try connect to dwservice ...
20190127 20:03:31 [INF] [  Main  ] Opening DrWeb devices...
20190127 20:03:31 [WRN] [  Main  ] Unable to open \\.\Global\DRWEBAF.  Error code: 2
20190127 20:03:31 [WRN] [  Main  ] Unable to open \\.\Global\DrWebWfpStream.  Error code: 2
20190127 20:03:31 [INF] [  DWS9  ] Connect to Control Service Dr.Web is established
20190127 20:03:31 [INF] [  DWS9  ] dws9_raii_t::on_service_connected()
20190127 20:03:32 [INF] [ Config ] Load configuration...
20190127 20:03:33 [INF] [ Config ] Maximum timestamp: 20190127154929
20190127 20:03:33 [INF] [ Config ] Minimum timestamp: 20181207123352
20190127 20:03:33 [INF] [ Config ] Group <comps> timestamp: 20181207123352
20190127 20:03:33 [INF] [ Config ] Group <vdb> timestamp: 20190127154929
20190127 20:03:33 [INF] [ Config ] Load zones from "C:\PROGRA~3\Doctor Web\Updater\etc/drwzones.xml"
20190127 20:03:33 [INF] [ Config ] update.geo.drweb.com (geo drweb update) resolved to 1 addresses
20190127 20:03:33 [INF] [Updater ] Geo update section has 1 addresses
20190127 20:03:33 [INF] [Updater ] Zone section has 15 addresses
20190127 20:03:33 [INF] [ Config ] Total zones - 16
20190127 20:03:33 [INF] [ Config ] s3.eu-central-1.amazonaws.com (amazon update) resolved to 1 addresses
20190127 20:03:33 [INF] [ Config ] storage.googleapis.com (google update) resolved to 1 addresses
20190127 20:03:33 [INF] [Updater ] Additional zones section has 2 addresses
20190127 20:03:33 [INF] [ Config ] Total additional zones - 2
20190127 20:03:33 [INF] [Updater ] Preparing components...
20190127 20:03:50 [INF] [Settings] System hash   : BFC16EB6C25DD9871E6B6F0C70D86753
20190127 20:03:50 [INF] [Settings] Modify product: allowed
20190127 20:03:50 [INF] [Settings] Repository    : C:/PROGRA~3/Doctor Web/Updater/repo (free space = 923828928512 bytes)
20190127 20:03:50 [INF] [Settings] Platform      : win/nt/ten
20190127 20:03:50 [INF] [Settings] Architecture  : x64
20190127 20:03:51 [INF] [Settings] Flags         :
20190127 20:04:23 [INF] [ Loader ] Trying to update from the zone https://89.111.188.126(update.geo.drweb.com) Use key 0139717758
20190127 20:04:25 [INF] [ Loader ] Download file versions.xml from https://89.111.188.126/xmlzone/release/1150/windows/versions.xml(update.geo.drweb.com) to C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:06:23 [ERR] [ Loader ] Download file failed!
20190127 20:06:23 [ERR] [ Loader ] Update from zone skipped. Error: 35-SSL connect error
20190127 20:06:23 [ERR] [ Loader ]
20190127 20:06:23 [INF] [ Loader ] Trying to update from the zone https://46.46.160.203Use key 0139717758
20190127 20:06:23 [INF] [ Loader ] Download file versions.xml from https://46.46.160.203/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:06:59 [ERR] [ Loader ] Update failed due to HTTP error 404: '404-not found'
20190127 20:06:59 [ERR] [ Loader ] Download file failed!
20190127 20:06:59 [ERR] [ Loader ] Update from zone skipped. Error: 404-not found
20190127 20:06:59 [ERR] [ Loader ]
20190127 20:06:59 [INF] [ Loader ] Trying to update from the zone https://217.16.27.61Use key 0139717758
20190127 20:06:59 [INF] [ Loader ] Download file versions.xml from https://217.16.27.61/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:07:21 [ERR] [ Loader ] Download file failed!
20190127 20:07:21 [ERR] [ Loader ] Update from zone skipped. Error: 7-Couldn't connect to server
20190127 20:07:21 [ERR] [ Loader ]
20190127 20:07:21 [INF] [ Loader ] Trying to update from the zone https://213.59.3.178Use key 0139717758
20190127 20:07:21 [INF] [ Loader ] Download file versions.xml from https://213.59.3.178/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:07:21 [ERR] [ Loader ] Update failed due to HTTP error 404: '404-not found'
20190127 20:07:21 [ERR] [ Loader ] Download file failed!
20190127 20:07:21 [ERR] [ Loader ] Update from zone skipped. Error: 404-not found
20190127 20:07:21 [ERR] [ Loader ]
20190127 20:07:21 [INF] [ Loader ] Trying to update from the zone https://89.111.188.126Use key 0139717758
20190127 20:07:21 [INF] [ Loader ] Download file versions.xml from https://89.111.188.126/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:07:21 [ERR] [ Loader ] Update failed due to HTTP error 404: '404-not found'
20190127 20:07:21 [ERR] [ Loader ] Download file failed!
20190127 20:07:21 [ERR] [ Loader ] Update from zone skipped. Error: 404-not found
20190127 20:07:21 [ERR] [ Loader ]
20190127 20:07:21 [INF] [ Loader ] Trying to update from the zone https://188.254.56.226Use key 0139717758
20190127 20:07:21 [INF] [ Loader ] Download file versions.xml from https://188.254.56.226/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:07:42 [ERR] [ Loader ] Download file failed!
20190127 20:07:42 [ERR] [ Loader ] Update from zone skipped. Error: 7-Couldn't connect to server
20190127 20:07:42 [ERR] [ Loader ]
20190127 20:07:42 [INF] [ Loader ] Trying to update from the zone https://87.242.75.131Use key 0139717758
20190127 20:07:42 [INF] [ Loader ] Download file versions.xml from https://87.242.75.131/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:08:05 [ERR] [ Loader ] Download file failed!
20190127 20:08:06 [ERR] [ Loader ] Update from zone skipped. Error: 7-Couldn't connect to server
20190127 20:08:06 [ERR] [ Loader ]
20190127 20:08:06 [INF] [ Loader ] Trying to update from the zone https://217.67.177.164Use key 0139717758
20190127 20:08:08 [ERR] [  DWS9  ] Dws9 protocol error =1011; Additional = ;Syscode = 109;Disconnect =1
20190127 20:08:08 [WRN] [  DWS9  ] Disconnected from Control Service Dr.Web
20190127 20:09:09 [ERR] [  DWS9  ] upd_act_client_->BeginUseZone() failed: System error; (write_some: The pipe is being closed)
20190127 20:09:13 [INF] [ Loader ] Download file versions.xml from https://217.67.177.164/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:09:13 [ERR] [ Loader ] Download file failed!
20190127 20:09:13 [ERR] [ Loader ] Update from zone skipped. Error: 7-Couldn't connect to server
20190127 20:09:13 [ERR] [ Loader ]
20190127 20:09:13 [INF] [ Loader ] Trying to update from the zone https://217.67.177.162Use key 0139717758
20190127 20:09:13 [ERR] [  DWS9  ] upd_act_client_->BeginUseZone() failed: System error; (write_some: The pipe is being closed)
20190127 20:09:13 [INF] [ Loader ] Download file versions.xml from https://217.67.177.162/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:09:13 [ERR] [ Loader ] Download file failed!
20190127 20:09:13 [ERR] [ Loader ] Update from zone skipped. Error: 7-Couldn't connect to server
20190127 20:09:13 [ERR] [ Loader ]
20190127 20:09:13 [INF] [ Loader ] Trying to update from the zone https://195.161.158.50Use key 0139717758
20190127 20:09:13 [ERR] [  DWS9  ] upd_act_client_->BeginUseZone() failed: System error; (write_some: The pipe is being closed)
20190127 20:09:13 [INF] [ Loader ] Download file versions.xml from https://195.161.158.50/xmlzone/release/1150/windows/versions.xmlto C:/PROGRA~3/Doctor Web/Updater/repo/versions.xml.newer
20190127 20:09:13 [ERR] [ Loader ] Download file failed!
Updater version: 11.5.6.07190, x64, Time : 27 January 2019  20:23:59
Computer name  : DESKTOP-4DR669O, User name : WORKGROUP\DESKTOP-4DR669O$
Platform       : Microsoft Windows 10 unknown  17134, x64, Locale : 1033
Command line   :  -c update --progress-to-console --disable-postupdate --protocol=https --current-license --key-file=C:\Program Files\DrWeb\drweb32.key --type=update-revision --verbosity=info --dws9 --host-guid=bb47d6cb-df54-40e0-8b01-90354c4ea3c9 --coutname=5B7A4D75705C4A0E
Copyright © Doctor Web, Ltd., 1992-2018
=============================================================================
20190127 20:23:59 [INF] [  Main  ] Logfile: "C:\PROGRA~3\Doctor Web\Logs\dwupdater.log"

Полное фиаско, да ещё, похоже и упали. Но после подобных попыток не было.

Комп, насколько я понимаю, вообще, крайне редко бывает включенным?


(exit 0)


#8 tankf33der

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Отправлено 05 Март 2019 - 20:23

Он не всегда включен, но на нем работают. Я бы мог скачать 12ую версию и поставить руками, но я думал вам там всем будет интересно посмотреть реальные логи с полей и чтонить улучшить. Спасибо

#9 Kirill Polubelov

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Отправлено 05 Март 2019 - 20:43

Ну, если судить исключительно по логу апдейтера (а лог сервиса отротировался), то 27 января 2019 было первое включение после 24 июня 2018.

С тех пор и винда осталась 17134.

Думаю, тут всё вместе "удачно" и совпало.

После 27 января включения были 29 января, 3 7, 9 февраля и после - 3 марта.

Дайте дрвебу шанс! =)

 

 

24 June 2018  19:06:48
24 June 2018  19:06:52
24 June 2018  19:11:12
24 June 2018  19:12:55
24 June 2018  19:23:14
27 January 2019  18:11:25
27 January 2019  18:25:38
27 January 2019  18:38:44
27 January 2019  19:12:46
27 January 2019  20:03:30
27 January 2019  20:23:59
27 January 2019  20:36:39
29 January 2019  21:18:38
29 January 2019  21:22:15
03 February 2019  17:54:23
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03 March 2019  19:05:28


Сообщение было изменено Kirill Polubelov: 05 Март 2019 - 20:44

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