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stuck at installation


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#1 crunched

crunched

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Отправлено 24 Июль 2012 - 01:18

I recently purchased 15 WinXP license and a fileserver license.

I have a debian 6 server and I added drweb's repository and installed drweb-cc and drweb-file-servers.

...then what?

by luck I found /etc/drweb and grepped for things like 'license' and 'key'

With this I could finally get /etc/init.d/drwebd to start. The 'spider' component seemd to start by itself - wtf? I haven't even figured out where to put the 'enterprise.key' file I was e-mailed.

And it is all quite a different process than the pdf I was directed to download explains. Adding a user and group, accepting a EULA - none of that.

The manual says to login via localhost:9080, or 9081 for https, but neither has any content.

[rant]
Its pretty bad when you pay this much for software and its less well documented than the FOSS stuff already out there. I feel like either I've gotten an bad manual for this software or it is really poorly documented.

Then I come here and have to navigate a russian-centric forum and get the auth e-mail in russian?[/rant]

Сообщение было изменено crunched: 24 Июль 2012 - 01:18


#2 crunched

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Отправлено 24 Июль 2012 - 01:21

btw, no firewalls. no access restrictions on the server.

My server is headless so I would prefer to just edit the config files if its possible.

#3 userr

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Отправлено 24 Июль 2012 - 01:54

crunched,
Hi!

I recently purchased 15 WinXP license and a fileserver license.

please give us the exact names of the Dr.Web products you've purchased

I have a debian 6 server and I added drweb's repository and installed drweb-cc and drweb-file-servers.

please give us the exact names of the Dr.Web packages you've installed

And it is all quite a different process than the pdf I was directed to download explains.

please give us the exact name of this pdf

#4 crunched

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Отправлено 24 Июль 2012 - 02:08

I purchased:

Dr.Web Enterprise Security Suite server
Dr.Web Desktop Security Suite, Anti-Virus

(sorry for the font, cut & paste from the license wizard..)


package names. (I followed: https://download.drweb.com/repoman?pid=756&os=1&repo=1)

apt-get install drweb-file-servers
apt-get install drweb-cc

manual: drweb-es-603-admin-manual-en.pdf



progress:
I have the drweb-cc open in debian now (VNC) and it seems to be operating.

I don't see any guidance on how to get the file server stuff up and running and nothing is found at <ServerIP>:9080 or 9081

#5 crunched

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Отправлено 24 Июль 2012 - 02:13

also, if its of any use:

ps aux | grep drweb																				└───┤ 16:10 Mon, Jul 23 ├─┘
drweb	20040 0.1 19.4 154600 150544 ?	 Ss 14:42 0:06 /opt/drweb/drwebd.real
root	 20190 0.0 0.2 31640 1776 ?		Ssl 14:50 0:00 /opt/drweb/drweb-spider.real
drweb	20462 0.0 19.3 154600 149980 ?	 S	15:01 0:00 /opt/drweb/drwebd.real
drweb	25036 0.0 0.2 45952 2052 ?		Ssl 16:09 0:00 /opt/drweb/drweb-monitor.real
drweb	25039 7.9 0.9 80688 7236 ?		Ssl 16:09 0:03 /opt/drweb/drweb-agent.real -c /etc/drweb/agent.conf
1003	 25239 0.0 0.1 3372 808 pts/4	S+ 16:10 0:00 grep drweb


(i snipped the entries for my user running drweb-cc)

#6 userr

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Отправлено 24 Июль 2012 - 02:34

package names.

apt-get install drweb-file-servers
apt-get install drweb-cc

You need one of this kind -- drweb-esuite-server-603-201111300-unix-linux-debian-<version>.deb
Please look here and choose the right package ftp://ftp.drweb.com/pub/drweb/esuite/

manual: drweb-es-603-admin-manual-en.pdf

That's correct and you will need ftp://ftp.drweb.com/pub/drweb/esuite/doc/drweb-es-603-user-manual-en.pdf also

But the best idea will be make a request to Support https://support.drweb.com/support_wizard/?lng=en

#7 crunched

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Отправлено 24 Июль 2012 - 02:42

package names.

apt-get install drweb-file-servers
apt-get install drweb-cc

You need one of this kind -- drweb-esuite-server-603-201111300-unix-linux-debian-<version>.deb
Please look here and choose the right package ftp://ftp.drweb.com/pub/drweb/esuite/

manual: drweb-es-603-admin-manual-en.pdf

That's correct and you will need ftp://ftp.drweb.com/pub/drweb/esuite/doc/drweb-es-603-user-manual-en.pdf also

But the best idea will be make a request to Support https://support.drweb.com/support_wizard/?lng=en

thanks. that is one of the strangest download pages.

why do they have a redirection for adding the repository if users just have to download this anyway?

it would be much nicer if everything was available from their repository and installed all at once with a meta package or something.

#8 userr

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Отправлено 24 Июль 2012 - 02:55

it would be much nicer if everything was available from their repository and installed all at once with a meta package or something.

maybe it does somehow. I'm not a unix expert, sorry. make a Support request.
btw, local time is about 4:00 am here, so - to be continued... tomorrow. :)

#9 crunched

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Отправлено 24 Июль 2012 - 02:59

it would be much nicer if everything was available from their repository and installed all at once with a meta package or something.

maybe it does somehow. I'm not a unix expert, sorry. make a Support request.
btw, local time is about 4:00 am here, so - to be continued... tomorrow. :)

thanks much. should get me going for today (I hope)

#10 crunched

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Отправлено 24 Июль 2012 - 04:21

Its running now.

The plugin seems to require privelege escalation, I installed drweb-esuite-plugins-linux-x86-6.0.3.tar.bz2. Into /usr/lib/mozilla/plugins and restarted firefox (14.0.1) and it says I have insufficient priveleges. I doubled checked the permissions:

-rwxr-xr-x 1 root root 459940 Jul 23 18:15 /usr/lib/mozilla/plugins/libnpdbstorage32.so*
-rwxr-xr-x 1 root root 296000 Jul 23 18:15 /usr/lib/mozilla/plugins/libnplocatesrv32.so*
-rwxr-xr-x 1 root root 542680 Jul 23 18:15 /usr/lib/mozilla/plugins/libnportscan32.so*

Any ideas?

+ exact message;

You don't have enough privileges for correct functioning of this page


Сообщение было изменено crunched: 24 Июль 2012 - 04:24


#11 crunched

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Отправлено 24 Июль 2012 - 04:56

Plugin seems to work in a VM with WinXP.

Any tips to get the plugin working on a linux machine?

#12 crunched

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Отправлено 24 Июль 2012 - 20:36

...is drweb.com down? Only this forum seems to load now.

#13 userr

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Отправлено 24 Июль 2012 - 20:58

...is drweb.com down? Only this forum seems to load now.

No, it is not.
what say ping or traceroute ?

#14 crunched

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Отправлено 24 Июль 2012 - 21:08

I can load only www.drweb.com, support.drweb.<whatver>


ping download.drweb.com times out. traceroute dies here

23  dialup-212.162.19.30.frankfurt1.mik.net (212.162.19.30)  190.148 ms  176.899 ms  184.867 ms
24  ae9-11.RT1.M9.MSK.RU.retn.net (87.245.233.65)  237.954 ms  231.865 ms  230.710 ms
25  GW-MasterHost.retn.net (87.245.229.70)  231.859 ms  233.880 ms  243.915 ms
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *


#15 crunched

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Отправлено 24 Июль 2012 - 21:10

any way, wehre is the agent binaries? shouldn't they have downloaded with the enterprise suite?

the manual makes it sound like I should be able to remotely install the agent on workstations.

See the manual (as above) section 2.4, installation via network scanner when you get a net heirarchy I should select a workstation then press the install from the toolbar.

But there is no option to install anything.

#16 crunched

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Отправлено 24 Июль 2012 - 21:24

This is all I see from the interface.

http://img528.imageshack.us/img528/7108/drwebsnapscan.png

#17 Kirill Polubelov

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Отправлено 27 Июль 2012 - 12:21

Hi, crunched
Please use your the browser running from as root user (through sudo) for work with plugin network scanner.

Сообщение было изменено Foxes: 27 Июль 2012 - 12:21

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