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Windows XP hangs when obtaining updates


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#1 Antonio Miranda

Antonio Miranda

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Отправлено 07 Ноябрь 2008 - 18:00

Hello,

I have two known cases that when Drweb is checking for updates the computers just hang, and all we can do is restart him.

We've tried severall things and when we disabled the automatic updates for DrWeb then there have been no more problems.

What do you think can be the problem???

Thank you.

#2 userr

userr

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Отправлено 07 Ноябрь 2008 - 18:49

I have two known cases that when Drweb is checking for updates the computers just hang, and all we can do is restart him.

Hi!
Please tell more about your computer
- windows version
- file system (fat32 or ntfs)
- if it's notebook - the model

Spider Guard icon-About-Copy all info here, except the Key number and User name.
Please attach the file drweb32.ini from drweb folder.
Spider Guard icon-Settings-Log file - turn on all Details. Try to update. If computer hangs, wait 3 min. After reboot pls attach here
- the part from Spider Guard log spidernt.log (the file is in the drweb folder) from update moment till the end of session
- the last session from the updater log - drwebupw.log (by default the file is in "c:Documents and SettingsDoctorWeb"), except the Key number and User name.

Please download http://slil.ru/26188952 (renamed RkUnhooker, the full package from authors here http://www.rootkit.com/vault/DiabloNova/RkU3.8.342.5...) Run it, tab Report, Scan button, uncheck "Files", menu item File-save report.

Please download HiJackThis http://www.trendsecure.com/portal/en-US/_d.../HiJackThis.exe

Please run these utilities in normal mode, attach the logs here. Don't forget to unplug the internet cable before scanning.

UPDATE: first of all, check out in Spider Guard Settings
-on Scan options Disable Enhanced Protection turned ON
-on File types Archives and E-mail files turned OFF


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