No Reply after Reporting a False Positive to Dr.Web
#1
Posted 24 July 2012 - 08:22
Please remove these files from your listing it has been more than 5 days since i have reported it.
What should i do?
#2
Posted 24 July 2012 - 11:34
Hi!I had contacted Dr.web via Mail and the online form.
Please remove these files from your listing it has been more than 5 days since i have reported it.
"the online form" - do you mean https://vms.drweb.com/sendvirus/?lng=en ?
I have some questions then
- What submission category have you selected? I hope it was "False detection". They say
and it's true.the system’s efficiency strongly depends on users selecting the appropriate category
- After submission a corresponding report is sent automatically. The report contains a unique ID of the submission. Have you received the ID (ticket number)? Please post it here
- please check some of the problem files on https://www.virustotal.com/ and give us a link to the results
#3
Posted 24 July 2012 - 13:25
Hi!I had contacted Dr.web via Mail and the online form.
Please remove these files from your listing it has been more than 5 days since i have reported it.
"the online form" - do you mean https://vms.drweb.com/sendvirus/?lng=en ?
I have some questions then
- What submission category have you selected? I hope it was "False detection". They sayand it's true.the system’s efficiency strongly depends on users selecting the appropriate category
- After submission a corresponding report is sent automatically. The report contains a unique ID of the submission. Have you received the ID (ticket number)? Please post it here
- please check some of the problem files on https://www.virustotal.com/ and give us a link to the results
Thanks for the Reply,I had used the same submission form and used the "False detection" category and i had received mails with the following token id's
drweb.com #3521188]
drweb.com #3514231
drweb.com #3512636
Still no Response.VirusTotal Scan Links are as follows,this is a setup package
https://www.virustotal.com/file/25a391c0500ea47b53bbe47d15a56dc327f8d0834f61eeeaf007705cb120d3fd/analysis/1343125193/
The two other exes can be obtained by installing the setup package
#4
Posted 24 July 2012 - 19:33
Done.
Sorry for such a huge delay.
It does not happen again, I hope.
Edited by userr, 24 July 2012 - 19:33.
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