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Thuderbird is not able to save email on the IMAP folder

thunderbird imap

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#1 Will80



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Отправлено 24 Июль 2020 - 18:08

Good afternoon,


I found that Thunderbird is not able to save the sent email in the Sent IMAP folder when Dr. Web is active (Dr. Web Security Space v.12).

The email client returns a message informing that the process has been aborted.


I found this workaround:

- I save the sent email on the local folder

- Once a month I add Thunderbird among the excluded application in the exceptions list

- I copy all the messages in the local folder to the IMAP folder

- Once all the messages have been copied, I remove the Thunderbird from the exceptions


I think that leaving permanently Thunderbird not controlled by Dr. Web it won't be a good idea.


Is there any other solution that can let Thunderbird save the email on the IMAP folder when the Dr. Web protection is active?


Thank you.

#2 Dmitry_rus



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Отправлено 26 Июль 2020 - 22:05

To solve this issue, we need more details. Please reproduce the issue and record the exact time (HH:MM:SS) of its occurrence (by PC clock). Wait 3-4 minutes, then generate a report for technical support (Support - Report wizard - Create report), and tell us the time you issue occured.

Also tagged with one or more of these keywords: thunderbird, imap

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