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Odd detection of a software as a malware

false positive odd detection

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#1 davidsan

davidsan

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Отправлено 11 Август 2015 - 18:22

Hello.
Could you please explain me, why my company’s software always receives a detection of a malware from Dr.Web?
Since our programs constantly receive a status of a dangerous digital product without any clear picture of why it happens, I decided to hold a kind of an experiment and sent you an empty installer for checking by your lab (ticket #5936276). I was really surprised to receive an answer that it’s not a false positive detection and the file is really a malware.
I’m wondering why it’s happening and want to understand your procedure for detection of a malware. Could you please explain the algorithm according to which you value digital products? How it happens that you detect an empty installer as a threat?
I’m looking forward for your response.
Thank you.


#2 Dmitry_rus

Dmitry_rus

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Отправлено 11 Август 2015 - 18:40

This forum is NOT a good place for official explanations. If you want to receive something officially - please contact TechSupport. Here you may find only users - just like you.





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