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Dr web - macOS X


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#1 Paul.R

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Отправлено 15 Ноябрь 2017 - 05:17

Hi!

 

Can you help me with this errors:

 

- spider gate - error 1

- spider guard - error 125

 

Dr.Web Virus-Finding Engine: 7.00.28.02020

version: 11.0.1.201606100

 

Please help, I want to buy to license for windows and macOS(first for macOS because is my daily use).

 

Thanks!

 

Have a nice day!


Сообщение было изменено Paul.R: 15 Ноябрь 2017 - 05:20


#2 sergeyko

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Отправлено 15 Ноябрь 2017 - 12:57

Please give a little bit more info. When and how do you get those errors?


Sergey Komarov
R&D www.drweb.com

#3 Paul.R

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Отправлено 15 Ноябрь 2017 - 13:07

Please give a little bit more info. When and how do you get those errors?

 

 

It was my bad i think, at the end I needed to give Dr. Web sufficient privileges but i miss click that.

 

Sorry for this guys and thanks for the help and support.

 

Have a nice day!

 

//I have a 40% discount , thank you.


Сообщение было изменено Paul.R: 15 Ноябрь 2017 - 13:09


#4 Paul.R

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Отправлено 15 Ноябрь 2017 - 13:14

Btw what is the diference between Dr. Web light and Dr. Web for macOS X ?

 

//I see info about this on app store


Сообщение было изменено Paul.R: 15 Ноябрь 2017 - 13:17


#5 sergeyko

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Отправлено 15 Ноябрь 2017 - 13:32

Light is a tiny version made to meet the AppStore restrictions, it scans your downloads on access in order to prevent malicious files to get into your mac and has on demand file scanner. 

Dr. Web for macOS X is a fully functional version. 


Sergey Komarov
R&D www.drweb.com

#6 Foxbat25

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Отправлено 04 Февраль 2018 - 12:11

Hi i have the same error.

I have install Dr web for Os X

Version 11.0.2.201712210

Dr.Web Virus-Finding Engine: 7.00.28.02020

 

Spider Guard error 125

Spider gate error 1

 

My version of Mac Os X is 10.7.5

 

I stop and start the services and do the same, i have try reinstalling but the same.

Are connection errors?

 

Any idea how solve it?

 

Thanks.



#7 Dmitry_rus

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Отправлено 04 Февраль 2018 - 20:03

As Paul.R wrote above,

at the end I needed to give Dr. Web sufficient privileges but i miss click that.
Probably you have the same issue.


#8 Foxbat25

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Отправлено 05 Февраль 2018 - 13:37

 

As Paul.R wrote above,

 

 

at the end I needed to give Dr. Web sufficient privileges but i miss click that.
Probably you have the same issue.

 

Yes is the same issue, but "i miss click that" theres no button for "click that"

Maybe someones can tell me wheres that button? or how add privileges to the application.

 

anyone know what means that errors? error 125 on spider guard and 1 in spider gate.

or where i can find an error list, I do not care if it's in Russian.



#9 Paul.R

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Отправлено 26 Август 2018 - 22:27

Hi!

 

System preferences - security & privacy - general - click allow button :D



#10 bcostrov

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Отправлено 10 Апрель 2020 - 01:17

Hi!

 

System preferences - security & privacy - general - click allow button :D

I have the same problem. I have already clicked this 'allow' button and it makes no difference. I have also given Dr.Web full access but the problem persists. Help!



#11 Paul.R

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Отправлено 13 Апрель 2020 - 01:02

You have the latest updates on macOS ?

 

IF NOT

 

Uninstall Dr Web , try to update macOS version, install Dr Web again(follow instraction)

 

Follow this guide:

https://download.geo.drweb.com/pub/drweb/mac/11.0/documentation/drweb-11.1-av-macos-en.pdf

 

 

ALSO I'M NOT A STAFF MEMBER  I JUST WANT TO HELP.


Сообщение было изменено Paul.R: 13 Апрель 2020 - 01:05



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