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8 ответов в этой теме

#1 unslc

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Отправлено 25 Декабрь 2019 - 14:09

Hotspot Shield can't connect after installed Dr.Web Security Space, I didn't enable scanning encrypted traffic.



#2 unslc

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Отправлено 25 Декабрь 2019 - 14:11

Also, I didn't install the firewall module, every time I connect through the Hotspot Shield VPN, it just automatically disconnect and reconnect, but the internet isn't go through the VPN.



#3 Eugen Engelhardt

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Отправлено 25 Декабрь 2019 - 16:19

Hello unslc, an antivirus report (Dr.Web > Tools > Support > Report the technical support) would be welcome.


With best regards, Eugen Engelhardt
Doctor Web, Ltd.

#4 unslc

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Отправлено 25 Декабрь 2019 - 20:39

Hello unslc, an antivirus report (Dr.Web > Tools > Support > Report the technical support) would be welcome.

I only see create report but no upload option



#5 Eugen Engelhardt

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Отправлено 26 Декабрь 2019 - 09:18

I only see create report but no upload option

To download the report here, click "Reply" and "Full Editor", bottom right.


With best regards, Eugen Engelhardt
Doctor Web, Ltd.

#6 unslc

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Отправлено 26 Декабрь 2019 - 16:37

 

I only see create report but no upload option

To download the report here, click "Reply" and "Full Editor", bottom right.

 

 

Thanks, I contacted support, and the problem resolved! Thanks a lot! 


Сообщение было изменено unslc: 26 Декабрь 2019 - 16:41


#7 Eugen Engelhardt

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Отправлено 26 Декабрь 2019 - 17:08

Solved by excluding the hydra.exe and cmw_srv.exe processes (Dr.Web > Security center > Lock > Exclusions > Applications) for the SpIDer Gate\Mail components.


With best regards, Eugen Engelhardt
Doctor Web, Ltd.

#8 derrru

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Отправлено 19 Июнь 2020 - 09:02

To understand how VPN works, you can look at the article https://adguard.com/en/what-is-vpn/unblock-websites.html that describes all the processes that occur during the change of IP address. You can also install a browser extension in which you can change your IP address and any site or forum will be available to you, as well as different games.



#9 oshaka125

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Отправлено 08 Январь 2021 - 16:39

You need to do the following things and I hope that it’ll resolve your problem. You should clear your device from the previous VPN software. Switch the VPN server. Check the firewall and check if the VPN is compatible with the site. Try to use a different VPN protocol. You can also get help from the help feature. For more information, visit this site for internet speed test and enjoy.





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