11 ответов в этой теме

[tony]

Hello

I think that the new version of Dr.web use more ram that the old versions. I disable all in my SpiderGuard but still using lot of CPU.

Any suggestions?


http://forum.drweb.com/public/style_emoticons/default/rolleyes.gif

[risl]

Hello

I think that the new version of Dr.web use more ram that the old versions. I disable all in my SpiderGuard but still using lot of CPU.

Any suggestions?


http://forum.drweb.com/public/style_emoticons/default/rolleyes.gif

If you are looking at task manager cpu times: disable all spider guard "additional tasks". Most of the CPU time occurs because it scans all running programs and modules every time after a virus database update.

(however, this could potentially decrease protection)

[drumut]

Hello Tony,

Seeing the log files of dr.web on your system would help us to identify your issue easly.

To get these logs please follow steps below:

• Please download dr.web log collector from here.
• Open the main screen of application and select only these options.
  • Logs of Activity Dr.Web
  • Configuration of Dr.Web
  • The installer Log
• Please press the Generate the report button.
• An archive file will be created on your desktop. Please attach that zip file to your next post at this threat.

[tony]

Hello drumut

Thanks to reply! here the archive that you asked me.

Прикрепленные файлы:

•  DrwLog_PC_CD1129C79FD3_16_5_21_49.zip   146,44К   59 Скачано раз

[drumut]

Hello,

Please follow these steps

• Right click on Dr.Web icon at system tray. A menu will be opened.
• Please select Spider Guard -> Settings at this menu.
• After Spider Guard Scanning window is opened, please select log menu from left panel of that window.
• Please specify the log level to maximum (debugging)
• Click Apply and after click OK button to close window.
• Please create a new arcive log again and attach it to your next post

Do you have other security softwares installed on your system?

[tony]

Hello

I created a new achive as you asked me

I don't have any security software or firewall instaled in my computer, only Dr.web

Прикрепленные файлы:

•  DrwLog_PC_CD1129C79FD3_16_5_23_59.zip   158,34К   74 Скачано раз

[Borka]

Add next files to exclusion list:
C:\documents and settings\administrateur\application data\teracopy\options.ini
C:\documents and settings\administrateur\application data\teracopy\transfer.log

After that decrease log level to "Extended". Try to work. If problem will stay - repeat logs.

[drumut]

Hello,

Have you ever made a full scan with dr.web? Because i see you use scan mode with optimal option and heuristic is enabled.

The Optimal mode is recommended for use after a thorough scan of all hard drives by Dr.Web Scanner. With this mode activated, SpIDer Guard prevents penetration of new viruses and other malicious objects via removable devices into your computer while preserving performance by omitting knowingly "clean" objects from repeated scans.

Your logs look ok, there is not any settings which can make dr.web to use a lot of system sources, now you can change log level to Standard in Spider Guard Settings window.

Let me check your running processes, we would see exactly how much RAM and CPU dr.web uses on your system.

Please follow these steps

• Please go to the Proces Explorer website and download the Proces Explorer archive file to your computer.
• Extract this archive file by using 7zip or windows build-in zip utility. Right click on the file, choose 7zip and then choose extract here.
• Double click on extracted procexp.exe file.
• Porcess Explorer main window will be opened.
• Please choose File ->Save As from the toolbox of process explorer.
• Please save Procexp.txt file to your computer and attach this file to your next post.

[tony]

Hello,

yes i made a ful scan with Dr.web with full option but next scan i'll change... i have been using DR.web for more than 3 years

Here the Procexp.txt


Thanks for your help and explications that are very useful to know .

Прикрепленные файлы:

•  Procexp.txt   2,35К   67 Скачано раз

[drumut]

Hello,

I couldn't see CPU usages of applications. Which application of dr.web (dwengine etc..) uses high CPU. Please locate it in process explorer and follow these steps.

• Right click on the process
• Select properties
• Please choose Threads tab
• Please click CPU on Threads toolbox, so the thread in process which use high CPU will come on the front line and we would see it.
• Please tell me which thread uses high CPU or post a screenshot.

Also did you follow Borka's suggestion? How is your PC after this suggestion?

[tony]

Hello

Yes i did as Borka told me! Anyways although (for me) Dr.web use some resource system, my Pc never slow down so it is ok for me http://forum.drweb.com/public/style_emoticons/default/smile.png

Here some screenshot

Прикрепленные файлы:

•  MyPC.rar   697,74К   75 Скачано раз

[drumut]

Hello,

There is not high CPU usage Tony and the RAM of dr.web uses is nearly as same as mine and others.

At least you got more informations about dr.web in this thread.

Good luck!