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Dr.Web AV for Ms Windows Server slowdown MS SQL processing for Accpac Accounting

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#1 Kenny HOH

Kenny HOH


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Отправлено 31 Октябрь 2016 - 11:26



Client of mine is encountering problem after installing Dr.Web AV for Ms Windows Server. The server hosted a Accpac Accounting software and running on Ms SQL Server on Ms Windows Server. After installing Dr.Web on the server, the software access and printing request from the desktop application slowdown tremendously from average 1 minute to 10 minute and above. Is there any particular settings we need to set for MS SQL Server in the Dr.Web software?

#2 Dmitry_rus


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Отправлено 31 Октябрь 2016 - 12:29

Probably you should add some files to the exclusion list. To clarify the issue you have to analyze log files. Or pick up a report for the technical support and attach the file here (or on any filesharing service).

Reproduce your problem, notice the time (HH:MM:SS), then gather a logs (Tools - Support - Report for technical support) and attach a *.zip here. Don't forget to inform us about the time (HH:MM:SS mentioned above) when the problem occured.

#3 HHH


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Отправлено 31 Октябрь 2016 - 12:29

Please ask your question here - https://support.drweb.com

Also tagged with one or more of these keywords: Server, SQL, Windows

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