Hi, after the tonight DrWeb update and rebooting computer, Office 2016 apps doesn't work any more... even after uninstall+install Office, the problem still the same... the only way to solve the problem is to uninstall the Drweb security suite ! even after reinstall Drweb, Office app work until applying latest DrWeb update and reboot the computer...
Office 2016 problem
#1
Отправлено 28 Февраль 2018 - 00:33
#2
Отправлено 28 Февраль 2018 - 09:28
#3
Отправлено 28 Февраль 2018 - 10:28
The yesterday DrWeb update ask to reboot the computer... after that, no office 365 apps are ok (Excel, Word and Outlook) !
First, I have trying to repair, uninstall and install Office 365 (in x86 and x64) without success...
All come back after uninstalling the DrWeb security suite ! and the problem come back after reinstall DrWeb and make the update + reboot...
If I place all DrWeb function "off" the office problem still the same... the only solutin is uninstall !
#4
Отправлено 28 Февраль 2018 - 10:43
Another information... this morning, I have a customer (I'm DrWeb partner) who user DrWeb and he has the same problem...
#5
Отправлено 28 Февраль 2018 - 11:24
ADR2i, You need to contact technical support of Dr.Web ( https://support.drweb.com/support_wizard/?lng=en).
Install Dr.Web anti-virus, update, reproduce the problem and generate an anti-virus report for technical support (Dr.Web - Tools - Support - Report for technical support).
мой девиз - служение злу, как у котика..
#6
Отправлено 28 Февраль 2018 - 19:51
Doctor Web, Ltd.
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