Перейти к содержимому


Фото
* - - - - 1 Голосов

No Reply after Reporting a False Positive to Dr.Web

false positive

  • Please log in to reply
3 ответов в этой теме

#1 rainbow9

rainbow9

    Newbie

  • Members
  • 2 Сообщений:

Отправлено 24 Июль 2012 - 08:22

I had contacted Dr.web via Mail and the online form.I did not get a reply.Dr,web is flagging the setup and executables of a Legimate program as Trojan.Packed.2261 and as Trojan.Packed.2261 respectively

Please remove these files from your listing it has been more than 5 days since i have reported it.

What should i do?

#2 userr

userr

    The Master

  • Moderators
  • 16 310 Сообщений:

Отправлено 24 Июль 2012 - 11:34

I had contacted Dr.web via Mail and the online form.

Please remove these files from your listing it has been more than 5 days since i have reported it.

Hi!
"the online form" - do you mean https://vms.drweb.com/sendvirus/?lng=en ?
I have some questions then

- What submission category have you selected? I hope it was "False detection". They say

the system’s efficiency strongly depends on users selecting the appropriate category

and it's true.

- After submission a corresponding report is sent automatically. The report contains a unique ID of the submission. Have you received the ID (ticket number)? Please post it here

- please check some of the problem files on https://www.virustotal.com/ and give us a link to the results

#3 rainbow9

rainbow9

    Newbie

  • Members
  • 2 Сообщений:

Отправлено 24 Июль 2012 - 13:25

I had contacted Dr.web via Mail and the online form.

Please remove these files from your listing it has been more than 5 days since i have reported it.

Hi!
"the online form" - do you mean https://vms.drweb.com/sendvirus/?lng=en ?
I have some questions then

- What submission category have you selected? I hope it was "False detection". They say

the system’s efficiency strongly depends on users selecting the appropriate category

and it's true.

- After submission a corresponding report is sent automatically. The report contains a unique ID of the submission. Have you received the ID (ticket number)? Please post it here

- please check some of the problem files on https://www.virustotal.com/ and give us a link to the results


Thanks for the Reply,I had used the same submission form and used the "False detection" category and i had received mails with the following token id's

drweb.com #3521188]

drweb.com #3514231

drweb.com #3512636

Still no Response.VirusTotal Scan Links are as follows,this is a setup package

https://www.virustotal.com/file/25a391c0500ea47b53bbe47d15a56dc327f8d0834f61eeeaf007705cb120d3fd/analysis/1343125193/

The two other exes can be obtained by installing the setup package

#4 userr

userr

    The Master

  • Moderators
  • 16 310 Сообщений:

Отправлено 24 Июль 2012 - 19:33

rainbow9,
Done.
Sorry for such a huge delay. :(
It does not happen again, I hope.

Сообщение было изменено userr: 24 Июль 2012 - 19:33




Also tagged with one or more of these keywords: false positive

Читают тему: 0

0 пользователей, 0 гостей, 0 скрытых