Bonsoir,
J'utilise Ubuntu sur mon Windows (Windows Subsystem for Linux). Jusqu'à la mise à jour, tout fonctionnait.
J'avais profité du week-end pour faire la grosse mise à jour de mon Windows 10 (version de Windows 10 famille suite à cette mise à jour : 1803), suite a cela il y a eu une mise a jour de Dr Web.
Ce matin, en voulant démarrer Ubuntu ( Windows Subsystem for Linux ), j'ai obtenu un écran bleu.
J'ai vérifié mes mis à jours logiciels matériel, "réparation Microsoft store", rien n'y fait.
J'ai mis à zéro mon système d'exploitation (restauration de systèmes), réinstallé Dr Web, et Ubuntu via Microsoft Store (dans cet ordre) ; de nouveau écran bleu.
J'ai consulté les dump du système (voir ci-après). Ils m'indiquent que c'est l'antivirus qui serait en défaut. Je désinstalle Dr Web ainsi qu'Ubuntu. Je redémarre le système réinstalle Ubuntu. cela fonctionne.
À la réinstallation de Dr Web : de nouveau écran bleu.
Pourriez vous regarder ceci et m'apporter une solution s'il vous plait? Merci d'avance.
Cordialement, Manuel.
System Information (local)
Computer name:
Windows version: Windows 10 , 10.0, build: 17134
Windows dir: C:\WINDOWS
Hardware: SATELLITE L50-B, TOSHIBA, Type2 - Board Vendor Name1, Type2 - Board Product Name1
CPU: GenuineIntel Intel® Core™ i7-4500U CPU @ 1.80GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8506195968 bytes total
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Wed 02/05/2018 19:49:22 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\050218-7750-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x197650)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80287C655B0, 0xFFFFF60F63B46D70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 02/05/2018 19:49:22 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: dwprot.sys (dwprot+0x50EE1)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80287C655B0, 0xFFFFF60F63B46D70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\dwprot.sys
product: Dr.Web Anti-Virus
company: Doctor Web, Ltd.
description: Dr.Web Protection for Windows
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: dwprot.sys (Dr.Web Protection for Windows, Doctor Web, Ltd.).
Google query: dwprot.sys Doctor Web, Ltd. SYSTEM_SERVICE_EXCEPTION
On Wed 02/05/2018 19:03:05 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\050218-8031-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x197650)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8014C8F75B0, 0xFFFFB4074AC66D70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 02/05/2018 16:06:10 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\050218-8046-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x197650)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF803BF8F05B0, 0xFFFF828AAFDC4D70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 02/05/2018 15:06:52 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\050218-7468-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x197650)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF803AF46C5B0, 0xFFFFEE81443C4D70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 02/05/2018 14:54:08 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\050218-16390-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x197650)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800544DF5B0, 0xFFFFEA8A0E583D70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
dwprot.sys (Dr.Web Protection for Windows, Doctor Web, Ltd.)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
).
