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Drweb V 5


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#1 Badcompany

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Отправлено 10 Январь 2009 - 20:01

Computer still freezing when 30 min update starts.Stated a support ticket 30 Dec 08 but heard nothing since.Any one else have this problem.I had no problem with the beta version.
Badcompany.
Windows 7 Home Premium.
Dr Web Security Space.
SAS Pro
WinPatrol.

#2 SergM

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Отправлено 10 Январь 2009 - 20:37

Attach, please, a log of the module of updating for this period (in archive)
How long process of updating lasted?

#3 Badcompany

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Отправлено 10 Январь 2009 - 20:45

Attach, please, a log of the module of updating for this period (in archive)
How long process of updating lasted?


Hi SergM,
I have uninstalled drweb because of this problem.The updates install normally,but them the computer froze.
Badcompany.
Windows 7 Home Premium.
Dr Web Security Space.
SAS Pro
WinPatrol.

#4 SergM

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Отправлено 10 Январь 2009 - 20:55

Hi Badcompany,
Whether you wish again to start to use the beta version? It comprises the updated components and I did not observe there these failures.
P.S. Tomorrow in Russia a long Christmas vacation will end and all should settle into shape. :rolleyes:

#5 userr

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Отправлено 10 Январь 2009 - 21:06

I have uninstalled drweb because of this problem.

Alas, in this case we have nothing to talk about. :) I dont have this problem and havent ever had, with proper settings. If and when :rolleyes: you install drweb again - you are welcome. Dont forget to download the actual distributive ftp://ftp.drweb.com/pub/drweb/windows/drw...0-win-space.exe (file size: 44.19 MB (46,334,472 byte), created: 2008-12-30, 16:48 MSK; MD5: 24d6c2318b986888b1a563bee89abf1a

#6 sergeyko

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Отправлено 12 Январь 2009 - 16:42

Computer still freezing when 30 min update starts.Stated a support ticket 30 Dec 08 but heard nothing since.Any one else have this problem.I had no problem with the beta version.
Badcompany.

I suspect, that if you put 'hh.dat' into Spider Guard | Settings | Exclusions, freezings will stop.
Sergey Komarov
R&D www.drweb.com

#7 Badcompany

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Отправлено 13 Январь 2009 - 23:37

Computer still freezing when 30 min update starts.Stated a support ticket 30 Dec 08 but heard nothing since.Any one else have this problem.I had no problem with the beta version.
Badcompany.

I suspect, that if you put 'hh.dat' into Spider Guard | Settings | Exclusions, freezings will stop.


Hi Sergko,
Added to exclusions in spider guard, but still freezing after update.
Badcompany.

Прикрепленные файлы:


Windows 7 Home Premium.
Dr Web Security Space.
SAS Pro
WinPatrol.

#8 Borka

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Отправлено 14 Январь 2009 - 00:08

Added to exclusions in spider guard, but still freezing after update.

Wrong. You must either select "Allow relative file name" or specify full path to hh.dat - in my case full path is "D:\Documents and Settings\Borka\Application Data\Microsoft\HTML Help\hh.dat"
С уважением,
Борис А. Чертенко aka Borka.

#9 Badcompany

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Отправлено 14 Январь 2009 - 00:33

Added to exclusions in spider guard, but still freezing after update.

Wrong. You must either select "Allow relative file name" or specify full path to hh.dat - in my case full path is "D:\Documents and Settings\Borka\Application Data\Microsoft\HTML Help\hh.dat"


Hi Borka,
Is that correct now.
Badcompany.

Прикрепленные файлы:


Windows 7 Home Premium.
Dr Web Security Space.
SAS Pro
WinPatrol.

#10 Borka

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Отправлено 14 Январь 2009 - 00:38

Is that correct now.

I think it's correct. Describe please - did it help?
С уважением,
Борис А. Чертенко aka Borka.

#11 Badcompany

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Отправлено 14 Январь 2009 - 00:41

Is that correct now.

I think it's correct. Describe please - did it help?


Waiting for the next update, will let you know if it worked.Thanks.
Badcompany.
Windows 7 Home Premium.
Dr Web Security Space.
SAS Pro
WinPatrol.

#12 Badcompany

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Отправлено 14 Январь 2009 - 20:07

Is that correct now.

I think it's correct. Describe please - did it help?


Waiting for the next update, will let you know if it worked.Thanks.
Badcompany.


Still freezing after update.
Badcompany.
Windows 7 Home Premium.
Dr Web Security Space.
SAS Pro
WinPatrol.

#13 userr

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Отправлено 14 Январь 2009 - 21:46

Still freezing after update.

What does it mean exactly?
Please tell us about your windows.
Please attach here drweb32.ini file from drweb folder.
Please set all details for your spider log file:Прикрепленный файл  spid.jpg   25,2К   101 Скачано раз
Please attach here two parts of spidernt.log
- the beginning of today session, with version info and virus bases loading. Omit only the license info.
- the part after update, starting with Updating virus databases and Dr.Web engine... . Omit only the license info. Say, till the next update.
Pack the files in an archive, please.

#14 Badcompany

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Отправлено 14 Январь 2009 - 23:01

Still freezing after update.

What does it mean exactly?
Please tell us about your windows.
Please attach here drweb32.ini file from drweb folder.
Please set all details for your spider log file:Прикрепленный файл  spid.jpg   25,2К   101 Скачано раз
Please attach here two parts of spidernt.log
- the beginning of today session, with version info and virus bases loading. Omit only the license info.
- the part after update, starting with Updating virus databases and Dr.Web engine... . Omit only the license info. Say, till the next update.
Pack the files in an archive, please.


Hi Userr,
I have uninstalled drweb for the moment.I sent all logs to drweb on Monday, but they still can't find the problem.I also uninstalled SAS but drweb still freezes.Had no problem with drweb 5 beta.
Badcompany.
Windows 7 Home Premium.
Dr Web Security Space.
SAS Pro
WinPatrol.

#15 userr

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Отправлено 14 Январь 2009 - 23:12

I have uninstalled drweb for the moment.I sent all logs to drweb on Monday, but they still can't find the problem.I also uninstalled SAS but drweb still freezes.Had no problem with drweb 5 beta.

So here and now we have nothing to talk about. "drweb still freezes" is not enough for trying to help you. :rolleyes:

#16 Badcompany

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Отправлено 14 Январь 2009 - 23:28

I have uninstalled drweb for the moment.I sent all logs to drweb on Monday, but they still can't find the problem.I also uninstalled SAS but drweb still freezes.Had no problem with drweb 5 beta.

So here and now we have nothing to talk about. "drweb still freezes" is not enough for trying to help you. :rolleyes:


I have had enough of my computer freezing every 30 mins. Hope you understand.
Badcompany.
Windows 7 Home Premium.
Dr Web Security Space.
SAS Pro
WinPatrol.

#17 userr

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Отправлено 15 Январь 2009 - 15:28

I have had enough of my computer freezing every 30 mins. Hope you understand.
Badcompany.

Here you gave NO INFO. What should I understand? I've thought you come here because you need help. Obviously, I was wrong.


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