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setup.exe has encountered a problem and needs to close ?????????????


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#1 rangersmith

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Отправлено 22 Август 2008 - 21:42

Every time I try to run Dr.Web I keep getting this message followed by a Dr.watson debug problem also needs to close. Any ideas would be musch appriciated as DR.Web is the bees knees and I reall y want to use it.

Cheers

Rangersmith

#2 Eugeny Gladkih

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Отправлено 22 Август 2008 - 22:02

what's the program have you tried?


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Yours sincerely, Eugeny.
Doctor Web, Ltd. http://www.drweb.com
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#3 rangersmith

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Отправлено 23 Август 2008 - 01:22

The free version of Dr.Web antivirus first aid.

#4 rangersmith

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Отправлено 23 Август 2008 - 10:44

Hi there, just downloaded the free 30 day trial version but still will not start. Attached is the log file, could some please have a look.

Many thanks

Andrew

#5 AndreyKa

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Отправлено 25 Август 2008 - 10:39

Try out this way: http://virusinfo.info/showthread.php?t=9184

#6 rangersmith

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Отправлено 05 Сентябрь 2008 - 16:44

I have still not sorted this problem out, I can run cureit in safe mode and nothing is found but cannot run in normal mode. Any idea's [ sensored ]?????????????

Cheers

Andrew

#7 SergM

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Отправлено 05 Сентябрь 2008 - 17:04

Try to rename CureIt! for example in xrtf.exe or in xrtf.bat

#8 rangersmith

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Отправлено 05 Сентябрь 2008 - 18:16

Hi SergM thanks for that but tried both of them but still the same problem.

#9 SergM

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Отправлено 05 Сентябрь 2008 - 19:07

Probably, at your system is present a non detecting Rootkit.
If you are the licence user, that reasonable to access in the technical support service http://support.drweb.com/request/ , having attach a log of а scan of HijackThis
Also you can to attach a log of а scan of HijackThis here. Experts will state it an estimation and and guidelines on treatment of your system

#10 rangersmith

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Отправлено 05 Сентябрь 2008 - 19:41

Thanks for that attached is the hijack log file.

#11 SergM

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Отправлено 05 Сентябрь 2008 - 20:04

On a broad gull of the suspicious software I do not see.
IIRC there were problems with program Bonjour. Try to uninstall it.
Whether also look the monitor Ad-Watch from program Ad-Aware if it is run. Switch off it and try to start CureIt! anew.

#12 userr

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Отправлено 05 Сентябрь 2008 - 20:27

have still not sorted this problem out, I can run cureit in safe mode and nothing is found but cannot run in normal mode.

Pls download and unzip RkUnhooker http://slil.ru/26092905 . Run it in normal mode, Report--Scan, uncheck "Files" only, File--save report.
Pls download new cureit, make dir c:test, copy cureit there and rename it to xyz.exe . Copy to c:test the file fast.bat (attached), run it in safe mode. Cure all viruses found (if any).
Please attach here RkUnhooker report and c:testfast.log (zipped!!)

#13 rangersmith

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Отправлено 05 Сентябрь 2008 - 21:31

I have run RKUnhooker and have the report, I then did as you said and put fast.bat and cureit xyz.exe in c:/test, I then ran cureit in safe mode nothing was found but there is no fast.log (zipped) file.

#14 userr

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Отправлено 05 Сентябрь 2008 - 21:39

have run RKUnhooker and have the report

And where is it ? :)

then did as you said and put fast.bat and cureit xyz.exe in c:/test, I then ran cureit in safe mode nothing was found but there is no fast.log (zipped) file

I said:
- rename cureit to xyz.exe
- run fast.bat

in c:test there will be fast.log . Attach the file here, but put it in archive first, please.

#15 rangersmith

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Отправлено 05 Сентябрь 2008 - 22:47

Files attached.

Thanks

#16 rangersmith

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Отправлено 05 Сентябрь 2008 - 22:48

zip file

#17 Borka

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Отправлено 05 Сентябрь 2008 - 23:13

It's not report requested. Userr had said: "Run it in normal mode, Report--Scan, uncheck "Files" only, File--save report." You've provided hooks only.
Check here: http://www.virustotal.com/ the following files:
C:WINDOWSsystem32audiodev.dll
C:WINDOWSsystem32driversSjyPkt.sys

---
С уважением,
Borka.

#18 userr

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Отправлено 06 Сентябрь 2008 - 12:59

Files attached.

RKUnhooker, the rightmost tab - Report, the button Scan - uncheck "Files" only, menu item File--save report. Please, read the posts more carefully. :)

#19 rangersmith

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Отправлено 09 Сентябрь 2008 - 16:40

Sorry been away working for a few days and sorry for not understanding your instructions properly

#20 rangersmith

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Отправлено 09 Сентябрь 2008 - 16:52

I have scanned both of the files and nothing was found.

Thanks


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