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Mirekusoft False Positive

false positive

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#1 Mirekusoft

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Отправлено 01 Декабрь 2016 - 18:10

I'd like to ask for your help. How do I go about removing the false positive DRWeb is giving to virustotal.com. I've already contacted virustotal and they said only drweb can remove it. I have already send our files here https://vms.drweb.com/sendvirus/?lng=en and got an email that it was fixed (see below) but DRWeb still shows false positive via virustotal. The free version of my software (32 bit, 64 bit, and XP) are all false positive. I appreciate any help on this. 

 

I tried attaching the exes here but I'm getting an error. The exes can be downloaded here - mirekusoft.com/downloads. 

 

Thanks!

 

 



#2 Dmitry_rus

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Отправлено 01 Декабрь 2016 - 18:27

Check your files again at http://vms.drweb.com/

Any detection?



#3 sergeyko

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Отправлено 01 Декабрь 2016 - 18:28

Please show the exact answer you've got from the VMS.
Sergey Komarov
R&D www.drweb.com

#4 Mirekusoft

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Отправлено 10 Декабрь 2016 - 10:13

Here's the result from VMS. It shows "Clean". Please let me know what the next step is. 

 

 Screenshot_195.png



#5 Dmitry_rus

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Отправлено 10 Декабрь 2016 - 13:20

If our VMS shows that your files are clean - everything is fine. False detection removed. If not - please update your AV.



#6 Mirekusoft

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Отправлено 20 Декабрь 2016 - 17:54

I can confirm that two of our versions no longer return with false positives. Thank you! Our third one though does not have a "Clean" analysis from VMS instead it returns with "Suspicious". What does this mean? Can you please tell us the process for this? Thanks again!  



#7 Mirekusoft

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Отправлено 20 Декабрь 2016 - 18:42

One thing that I'd like to add though is that our XP version is basically the same as our other version except that it supports XP. I don't understand why it will have a different scan results as the other versions. Appreciate your help on this guys. 



#8 Dmitry_rus

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Отправлено 21 Декабрь 2016 - 01:15

Mspydll.dll probably infected with MULDROP.Trojan

If you see "probably infected", it means that it wasn't signature detection, but heuristic analisys detection.

Heuristics are complicated and sophisticated things which allow to protect users from very new and (yet) unknown viruses/trojans. Like any complex thing, heuristic analyzer can make mistakes.

Please send your file to us:

https://vms.drweb.com/sendvirus/?lng=en

Submission category: False detection by Dr.Web heuristic analyzer.

Thanks for your feedback! :)



#9 Mirekusoft

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Отправлено 28 Декабрь 2016 - 08:45

Thank you sir @Dmitry_rus! You've been very responsive and helpful. I have already submitted my xp version to the URL you shared and used the same category. How long will the analysis take? 



#10 Dmitry_rus

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Отправлено 28 Декабрь 2016 - 13:21

About 2-3 business days. When did you send your version?



#11 Mirekusoft

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Отправлено 30 Декабрь 2016 - 05:42

I sent 2 days ago, December 28, 2016. This is the assigned ID - [drweb.com #7414568]. Thanks again for the help!

 

About 2-3 business days. When did you send your version?



#12 Dmitry_rus

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Отправлено 30 Декабрь 2016 - 13:03

OK, I'll care about it.

Next time, if processing too long (more than 1 day), drop a message to https://forum.drweb.com/index.php?showforum=49





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