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#1 C.S.J

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Отправлено 09 Май 2009 - 14:57

Post numbers of unprocessed tickets in this thread: [drweb.com #XXXXXXX]

 

Please don't publish here the tickets prescription less than one day.


Сообщение было изменено RomaNNN: 10 Январь 2017 - 16:42
update info


#2 SergM

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Отправлено 30 Декабрь 2009 - 22:15

drumut
Your ticket here http://forum.drweb.com/index.php?showtopic=287006

#3 risl

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Отправлено 18 Февраль 2010 - 23:08

I've sent all of these in 14.2.2010

#1166659 - Adware.Benega.850
#1166665
#1166669
#1166679 - Trojan.Siggen1.650
#1166804
#1166812
#1166837
#1166842
#1166886
#1166891
#1166904
#1166924
#1166925

#4 SergM

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Отправлено 17 Март 2010 - 19:08

m2isarl

Your tickets here http://forum.drweb.com/index.php?showtopic=290272&st=0

#5 SergM

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Отправлено 24 Март 2010 - 09:32

Hello.
It is not normal. I have added your comment in a subject http://forum.drweb.com/index.php?showtopic=290272&st=0

#6 SergM

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Отправлено 22 Январь 2011 - 03:13

m2isarl
your tickets are here http://forum.drweb.com/index.php?showtopic=299198

#7 SergM

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Отправлено 16 Март 2011 - 06:07

sgian-dubh
your tickets are here http://forum.drweb.com/index.php?showtopic=300795

#8 CARON67

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Отправлено 11 Январь 2012 - 09:45

Thanks ;)

#9 GarciaDefender

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Отправлено 04 Июнь 2013 - 11:15

Hello , Dr Web Lab.

 

Not detected for the moment = Red

Detected = Green + name of malware

 

 

+[drweb.com #4121407]

+[drweb.com #4121412]

+[drweb.com #4121414]

+[drweb.com #4121415]

+[drweb.com #4121416]

+[drweb.com #4121418]

+[drweb.com #4121421]

+[drweb.com #4121427]

+[drweb.com #4121428]

+[drweb.com #4121430]

+[drweb.com #4121431]

+[drweb.com #4121435]

+[drweb.com #4121436]

 

Thank you for help


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#10 SergM

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Отправлено 04 Июнь 2013 - 11:30

Hi GarciaDefender, Please post it here 

http://forum.drweb.com/index.php?showforum=49



#11 GarciaDefender

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Отправлено 04 Июнь 2013 - 11:32

Hi SergM,

 

Thank you.

 

Cordially


Malware Hunter


#12 gamestheory

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Отправлено 26 Июнь 2014 - 18:55

drweb.com #4809455

 

guys, its ridiculously. you put my site in the "unrecommended" list, however you ignore my requests to explain WHY. what the reason is? i'm really interested ( as admin of this site ) in this problem.

 

i do hope that such problem is related to russian support and believe that you will be able to help me with that.

 

 

best regards



#13 MCP-FL

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Отправлено 04 Ноябрь 2014 - 04:46

I have had an open ticket since October 24. with no answer. I have additionally opened two more tickets between October 24 and today, November 3.

 

With all due respect, you pride yourselves in answering within 48 hours and most times within 3 hours, but my experience so far has been horrible.

 

****-****(October 24, 2014)


Сообщение было изменено VVS: 06 Ноябрь 2014 - 10:15
It is forbidden to publish technical support tickets at a forum.


#14 pig

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Отправлено 06 Ноябрь 2014 - 09:54

It is prohibited to post technical support's tickets.
Почтовый сервер Eserv тоже работает с Dr.Web

#15 CARON67

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Отправлено 16 Ноябрь 2014 - 07:00

Well



#16 novinfard

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Отправлено 27 Апрель 2015 - 13:16

This is my case:

http://forum.drweb.com/index.php?showtopic=321094



#17 Andyinco

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Отправлено 28 Июль 2015 - 13:07

Hi!

 

My unprocesses tickets numbers are:

 

ID: F3JE-DQ9A 2015-07-28 12:54:18

ID: JV9M-354U 2015-07-27 13:43:18

ID: 9862-8BCR 2015-07-13 23:36:45
ID: FDS3-NC2V 2015-07-13 23:35:31

ID: NPBK-RD5B 2015-07-13 23:36:22

 

Thanks in advance



#18 NoirBoy

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Отправлено 30 Декабрь 2015 - 06:37

Hi. C.S.J

 

I had requested encoder service.

Ticket numer : 7WFG-Q38D

 

But still no one has answered me.

May i ask you about this ticket has accepted or just pending?

 

Thanks



#19 Dmitry_rus

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Отправлено 30 Декабрь 2015 - 09:53

NoirBoy

1. It's prohibited to post technical support's tickets.

2. If you've got ticket's number - your request is accepted.

3. It takes up to 48 hours (working days) to answer.



#20 NoirBoy

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Отправлено 31 Декабрь 2015 - 00:05

Thank you Dmitry.

 

it was 29.12 04:08:06 

 

Still no answer




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