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Security Space Error Message: Following Components Not Loaded


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#1 DavidR

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Отправлено 10 Май 2009 - 13:58

http://forum.drweb.com/public/style_emoticons/default/mellow.png I recently renewed/re-installed Dr. Web Security Space on my laptop (Windows XP Home SP3). In the systray icon, there is a yellow triangle with exclamation mark. SpiderGuard Control indicates: "The Following Components Are Not Loaded--SpiderGuard for Windows, SpiderGuard File System Monitor." I have already tried running a "modify" operation (click on installer and indicate I want to modify) to manually make sure Spider Guard will be installed, but that doesn't solve the problem--when I reboot, the error is still there. I cannot find any other posts that address this issue. How do I fix this?
Thanks in advance!
"May all beings be at peace...."

#2 SergM

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Отправлено 10 Май 2009 - 14:24

SpiderGuard -> Control -> Automatic load mode -> Load

#3 DavidR

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Отправлено 10 Май 2009 - 16:06

SpiderGuard -> Control -> Automatic load mode -> Load


SergM,
When I follow your instructions, I get another error messsage:
Spider Guard
Spider Guard for Windows Cannot Be Started
Error: The dependency service or group failed to start. (1068)

Thanks again for your help!
"May all beings be at peace...."

#4 userr

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Отправлено 10 Май 2009 - 16:13

http://forum.drweb.com/public/style_emoticons/default/mellow.png I recently renewed/re-installed Dr. Web Security Space on my laptop (Windows XP Home SP3).

Hi! What exactly have you done - de-installed Dr. Web Security Space completely and then installed it? What version of install package have you used, when you downloaded it? The install package is digitally signed (file-Properties), from what day the timestamp is?

#5 DavidR

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Отправлено 10 Май 2009 - 16:43

http://forum.drweb.com/public/style_emoticons/default/mellow.png I recently renewed/re-installed Dr. Web Security Space on my laptop (Windows XP Home SP3).

Hi! What exactly have you done - de-installed Dr. Web Security Space completely and then installed it? What version of install package have you used, when you downloaded it? The install package is digitally signed (file-Properties), from what day the timestamp is?


Hi, userr!
Thanks for your help!
I downloaded the program yesterday, May 9, from Dr. Web. The digital signature details show: Monday, May 04, 2009; 12:08:23 a.m.
I installed the program as usual; it looked like it installed properly, but then upon reboot it showed the error in the systray icon.
"May all beings be at peace...."

#6 SergM

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Отправлено 10 Май 2009 - 17:38

Ok, DavidR. Let's try this way:
The main menu Start -> Run...
Past in the Run string the following string: "C:\Program Files\DrWeb\spidernt.exe /install:auto"
Note: This string must be past as is, with quotes.
Than press Enter and reboot your PC.

#7 DavidR

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Отправлено 10 Май 2009 - 19:17

Ok, DavidR. Let's try this way:
The main menu Start -> Run...
Past in the Run string the following string: "C:\Program Files\DrWeb\spidernt.exe /install:auto"
Note: This string must be past as is, with quotes.
Than press Enter and reboot your PC.


SergM,
I'm sorry this is giving so much trouble!
I have pasted that exact string and run it.
But I then get this error message:
"C:\Program Files\DrWeb\spidernt.exe /install:auto" is not accessible. The filename, directory name, or volume label syntax is incorrect.
"May all beings be at peace...."

#8 Borka

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Отправлено 10 Май 2009 - 19:19

"C:\Program Files\DrWeb\spidernt.exe /install:auto" is not accessible. The filename, directory name, or volume label syntax is incorrect.

1. Switch off Self-defence.
2. Type
"C:\Program Files\DrWeb\spidernt.exe" /install:auto
С уважением,
Борис А. Чертенко aka Borka.

#9 DavidR

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Отправлено 10 Май 2009 - 19:23

"C:\Program Files\DrWeb\spidernt.exe /install:auto" is not accessible. The filename, directory name, or volume label syntax is incorrect.

1. Switch off Self-defence.
2. Type
"C:\Program Files\DrWeb\spidernt.exe" /install:auto


I get the exact same error message.
When I look in the Dr. Web folder in the Program Files, I do see the spidernt file. It does not have .exe in the name. Does that matter?
"May all beings be at peace...."

#10 Borka

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Отправлено 10 Май 2009 - 19:31

"C:\Program Files\DrWeb\spidernt.exe /install:auto" is not accessible. The filename, directory name, or volume label syntax is incorrect.

1. Switch off Self-defence.
2. Type
"C:\Program Files\DrWeb\spidernt.exe" /install:auto

I get the exact same error message.
When I look in the Dr. Web folder in the Program Files, I do see the spidernt file. It does not have .exe in the name. Does that matter?

Where did Dr.Web install to?
What will say
dir "C:\Program Files\DrWeb\spider*.*"
?
What will say
sc query spider
sc query spidernt
?
С уважением,
Борис А. Чертенко aka Borka.

#11 DavidR

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Отправлено 10 Май 2009 - 19:54

"C:\Program Files\DrWeb\spidernt.exe /install:auto" is not accessible. The filename, directory name, or volume label syntax is incorrect.

1. Switch off Self-defence.
2. Type
"C:\Program Files\DrWeb\spidernt.exe" /install:auto

I get the exact same error message.
When I look in the Dr. Web folder in the Program Files, I do see the spidernt file. It does not have .exe in the name. Does that matter?

Where did Dr.Web install to?
What will say
dir "C:\Program Files\DrWeb\spider*.*"
?
What will say
sc query spider
sc query spidernt
?


Borka,

I want to first say that when I run "C:\Program Files\DrWeb\spidernt.exe" /install:auto, I do get a message saying: Spider Guard is now installed. However, when I reboot my computer after that, it goes back to the original problem: saying that Spider Guard is not loaded. In other words, even though running this string does install Spider Guard, it doesn't reload upon reboot.
It seems like we are making some progress at least. I can get SG to install, but it doesn't stay upon reboot.
When I do a search for spider*.* it shows that those files, including spidernt, are in C:\Program Files\DrWeb
"May all beings be at peace...."

#12 Borka

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Отправлено 10 Май 2009 - 20:05

I want to first say that when I run "C:\Program Files\DrWeb\spidernt.exe" /install:auto, I did get a message saying: Spider Guard is now installed. However, when I reboot my computer after that, it goes back to the original problem: saying that Spider Guard is not loaded. In other words, even though running this string does install Spider Guard, it doesn't reload upon reboot.
It seems like we are making some progress at least. I can get SG to install, but it doesn't stay upon reboot.
I'm not quite sure how to do what you are asking me above...Sorry!

Good. Let's start from beginning. http://forum.drweb.com/public/style_emoticons/default/smile.png
1. "Start" -> "Run" -> type CMD and press Enter key.
2. "Command line" will open.
3. Type
sc query spider
and press Enter key
sc query spidernt
and press Enter key
4. All will said copy/paste here.
С уважением,
Борис А. Чертенко aka Borka.

#13 userr

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Отправлено 10 Май 2009 - 20:11

DavidR
Spider Agent icon in tray - Disable Self-protection
Spider Agent icon in tray - Spider Guard - Control - make a screenshot. Mine is attached.
Press Load.
Select Automatic load mode - Ok
Restart.
Please atttach here in archive (zip,rar...) the file C:\Program Files\DrWeb\spidernt.log
Прикрепленный файл  spider.jpg   33,8К   117 Скачано раз

#14 DavidR

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Отправлено 10 Май 2009 - 20:13

I want to first say that when I run "C:\Program Files\DrWeb\spidernt.exe" /install:auto, I did get a message saying: Spider Guard is now installed. However, when I reboot my computer after that, it goes back to the original problem: saying that Spider Guard is not loaded. In other words, even though running this string does install Spider Guard, it doesn't reload upon reboot.
It seems like we are making some progress at least. I can get SG to install, but it doesn't stay upon reboot.
I'm not quite sure how to do what you are asking me above...Sorry!

Good. Let's start from beginning. http://forum.drweb.com/public/style_emoticons/default/smile.png
1. "Start" -> "Run" -> type CMD and press Enter key.
2. "Command line" will open.
3. Type
sc query spider
and press Enter key
sc query spidernt
and press Enter key
4. All will said copy/paste here.


Borka,
Here is what it shows:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David>sc query spider

SERVICE_NAME: spider
TYPE : 2 FILE_SYSTEM_DRIVER
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Documents and Settings\David>sc query spidernt

SERVICE_NAME: spidernt
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1068 (0x42c)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Documents and Settings\David>

C:\Documents and Settings\David>
"May all beings be at peace...."

#15 Borka

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Отправлено 10 Май 2009 - 20:34

Here is what it shows:

1. "Start" -> "Run" -> type CMD and press Enter key.
2. "Command line" will open.
3. Type
net start spider
and press Enter key
net start spidernt
and press Enter key
С уважением,
Борис А. Чертенко aka Borka.

#16 DavidR

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Отправлено 10 Май 2009 - 20:48

Here is what it shows:

1. "Start" -> "Run" -> type CMD and press Enter key.
2. "Command line" will open.
3. Type
net start spider
and press Enter key
net start spidernt
and press Enter key


Borka,
This is what happens:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David>net start spider
System error 1058 has occurred.

The service cannot be started, either because it is disabled or because it has n
o enabled devices associated with it.


C:\Documents and Settings\David>net start spidernt
System error 1068 has occurred.

The dependency service or group failed to start.


C:\Documents and Settings\David>
"May all beings be at peace...."

#17 Borka

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Отправлено 10 Май 2009 - 20:55

This is what happens:

Strange... http://forum.drweb.com/public/style_emoticons/default/unsure.png
1. "Start" -> "Run" -> type CMD and press Enter key.
2. "Command line" will open.
3. Type
DIR "C:\Program Files\DrWeb\spider*.*"
С уважением,
Борис А. Чертенко aka Borka.

#18 DavidR

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Отправлено 10 Май 2009 - 21:02

This is what happens:

Strange... http://forum.drweb.com/public/style_emoticons/default/unsure.png
1. "Start" -> "Run" -> type CMD and press Enter key.
2. "Command line" will open.
3. Type
DIR "C:\Program Files\DrWeb\spider*.*"


Here's the result, Borka:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David>DIR "C:\Program Files\DrWeb\spider*.*"
Volume in drive C has no label.
Volume Serial Number is FCEE-4829

Directory of C:\Program Files\DrWeb

04/16/2009 10:40 AM 394,184 spider.sys
02/16/2009 04:56 PM 423,152 SpIDerAgent.exe
02/16/2009 04:56 PM 304,368 SpIDerAgent_set.exe
04/16/2009 10:40 AM 591,112 spidercpl.exe
01/29/2009 07:15 PM 1,451,248 spidergate.exe
01/29/2009 07:15 PM 824,560 spidergate_set.exe
04/15/2009 09:24 PM 640,240 SpIDerMl.exe
04/16/2009 10:40 AM 251,144 spidernt.exe
04/16/2009 10:40 AM 251,144 spiderui.exe
9 File(s) 5,131,152 bytes
0 Dir(s) 61,348,106,240 bytes free

C:\Documents and Settings\David>
"May all beings be at peace...."

#19 Borka

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Отправлено 10 Май 2009 - 21:10

Here's the result, Borka:

1. Disable Self-protection via Spider Agent's icon.
2. "Start" -> "Run" -> type CMD and press Enter key.
3. "Command line" will open.
4. Type
sc config spider start= auto
С уважением,
Борис А. Чертенко aka Borka.

#20 DavidR

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Отправлено 10 Май 2009 - 21:17

Here's the result, Borka:

1. Disable Self-protection via Spider Agent's icon.
2. "Start" -> "Run" -> type CMD and press Enter key.
3. "Command line" will open.
4. Type
sc config spider start= auto


Here's the result:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David>sc config spider start= auto
[SC] ChangeServiceConfig SUCCESS

C:\Documents and Settings\David>
"May all beings be at peace...."


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