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website blocked and ticket closed without help

malicious flag

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#1 nsmark

nsmark

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Отправлено 21 Август 2024 - 21:44

Hello,

Our website newsensations.com was flagged as 'malicious' and brought to our attention via virustotals.com. Dr Web is the only platform reporting us as flagged. 

We had our hosting company run numerous scans across the server and found no malicious code. 

I opened a ticket to have you recheck, and the reply was that it is not a false indication but when I asked for further specificity on what was found the ticket was closed.

I've run the site through your own online scanners and beyond reiterating the warning that it is in your database as 'malicious' I can find no further indication of what and where the malicious code actually is that caused the flag. 

I am writing here to ask that you please help us further by providing some specificity on what you found and where (url) that caused the site to be entered into your database as malicious. 

If you can help us identify the problem we will remedy it immediately. 

Thank you for any assistance.

 




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