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Can't update for Security Space


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#1 NinaZRdl

NinaZRdl

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Отправлено 29 Май 2017 - 21:36

Windows 7 64

Downloaded Security Space Tutorial

and since then it never get any updates succeeded

Прикрепленный файл  1.PNG   9,69К   0 Скачано раз

It said this to me

Прикрепленный файл  2.PNG   3,48К   0 Скачано раз

Update dates from Statics

And these are the details:

Прикрепленный файл  3.PNG   21,54К   0 Скачано раз

Прикрепленный файл  4.PNG   4,75К   0 Скачано раз

I pressed Update from the windows update centre and nothing happened.

Nothing. No windows pops up, no "not responding", just nothing happened.

So does it when I click the Update button of the dr web pop up. Nothing

I mean, the pop up disappears, but it didn't start updating.

I went to the updater file and runned drwupsrv.exe too, from both cmd and explorer. However it appears and disappears in a second, and did nothing. 

I am connecting to my university wifi so I can do nothing with the internet connection(however it seems to be fine)

The other functions seems working perfectly, although the scanning was very slow

BTW, is that normal for a i5 Panasonic SZ5 to scan for more than 15 hours?



#2 Dmitry_rus

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Отправлено 29 Май 2017 - 23:49

Unfortunately your screenshots say nothing to us. You should create a report (click on Dr.Web's icon, Tools - Support - Report for technical support). If your report is too large, upload it on any filesharing service and provide a link here.



#3 Konstantin Yudin

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Отправлено 02 Июнь 2017 - 15:15

13 - no license found
With best regards, Konstantin Yudin
Doctor Web, Ltd.


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