не получается обновиться с сетевого ресурса
drweb 11.0
клиент windows10
сервер windows2012r2, фаервол отключен
базы обновлений синхронизируются с интернета на каком-то linux сервере, потом уже с него переливаются на windows сервер, собственно с которого происходит обновление клиентов.
вот лог ошибки:
Spoiler
============================================================================= Updater version: 11.0.28.08160, x64, Time : 04 June 2019 14:41:23 Computer name : PKFROMSA, User name : SA\PKFROMSA$ Platform : Microsoft Windows 10 unknown 14393, x64, Locale : 1049 Command line : -c update --progress-to-console --disable-postupdate --dws9 --verbosity=debug --component=av-engine --zone=file://\\10.64.1.33\drweb\11 --current-license --key-num=130747420 --key-md5=0fc77e0a46ab58b70f28924b81f61939 --type=update-revision --interactive --host-guid=2fd3d8c0-c5ae-4e63-b208-4669c15b1607 --coutname=9D03E7E24B277F18 Copyright (c) Doctor Web, Ltd., 1992-2017 ============================================================================= 20190604 14:41:23 [INF] [ Main ] Logfile: "C:\PROGRA~3\DOCTOR~1\Logs\dwupdater.log" 20190604 14:41:23 [INF] [ Main ] Updater Run as interactive application [ PID: 3548 ] 20190604 14:41:23 [DBG] [ Main ] Successfully has parsed command line and initialized loggers 20190604 14:41:23 [DBG] [ DWS9 ] dws9_connector_t::reconnect() started. 20190604 14:41:23 [INF] [ DWS9 ] Try connect to dwservice ... 20190604 14:41:23 [DBG] [ DWS9 ] dws9_connector_t::reconnect() completed with (1) result. 20190604 14:41:23 [DBG] [ Main ] Create mutex and detecting if others processes owns it... 20190604 14:41:23 [DBG] [ Main ] Another copy of program is not running! 20190604 14:41:23 [INF] [ Main ] Opening DrWeb devices... 20190604 14:41:23 [WRN] [ Main ] Unable to open \\.\Global\DRWEBAF. Error code: 2 20190604 14:41:23 [INF] [ DWS9 ] Connect to Control Service Dr.Web is established 20190604 14:41:23 [INF] [ DWS9 ] dws9_raii_t::on_service_connected() 20190604 14:41:23 [DBG] [Updater ] Creating temporary directory C:\PROGRA~3\DOCTOR~1\Updater\temp (free space = 48603693056 bytes) 20190604 14:41:23 [INF] [ Config ] Load configuration... 20190604 14:41:23 [DBG] [ Config ] Configuration is successfully loaded! 20190604 14:41:23 [INF] [ Config ] Maximum timestamp: 20181207123352 20190604 14:41:23 [INF] [ Config ] Minimum timestamp: 20180328115842 20190604 14:41:23 [INF] [ Config ] Group <comps> timestamp: 20181207123352 20190604 14:41:23 [INF] [ Config ] Group <vdb> timestamp: 20180402062839 20190604 14:41:23 [DBG] [ Config ] Saving config backup to C:/PROGRA~3/DOCTOR~1/Updater/etc/drwupsrv.xml.backup 20190604 14:41:23 [INF] [ Config ] Load zones from "C:\PROGRA~3\DOCTOR~1\Updater\etc/drwzones.xml" 20190604 14:41:23 [INF] [ Config ] update.geo.drweb.com (geo drweb update) resolved to 13 addresses 20190604 14:41:23 [INF] [Updater ] Geo update section has 13 addresses 20190604 14:41:23 [INF] [Updater ] Zone section has 17 addresses 20190604 14:41:23 [INF] [ Config ] Total zones - 30 20190604 14:41:23 [INF] [ Config ] s3.eu-central-1.amazonaws.com (amazon update) resolved to 1 addresses 20190604 14:41:23 [INF] [ Config ] storage.googleapis.com (google update) resolved to 1 addresses 20190604 14:41:23 [INF] [Updater ] Additional zones section has 2 addresses 20190604 14:41:23 [INF] [ Config ] Total additional zones - 2 20190604 14:41:23 [DBG] [Updater ] Removing all reboot states 20190604 14:41:23 [DBG] [ Loader ] Read value ProductMode from registry key HKLM\SOFTWARE\Doctor Web\InstalledComponents 20190604 14:41:23 [DBG] [Updater ] TOTAL: Run function update for 1 components 20190604 14:41:23 [INF] [Updater ] Preparing components... 20190604 14:41:23 [INF] [Settings] System hash : 839009A40363AB228E9CDB13B5E79B42 20190604 14:41:23 [INF] [Settings] Repository : C:/PROGRA~3/DOCTOR~1/Updater/repo (free space = 48603693056 bytes) 20190604 14:41:23 [INF] [Settings] Platform : win/nt/ten 20190604 14:41:23 [INF] [Settings] Architecture : x64 20190604 14:41:23 [INF] [Settings] Flags : interactive; only bases update; 20190604 14:41:23 [DBG] [Settings] Use http(s) zone : 20190604 14:41:23 [DBG] [Settings] Use file zone : \\10.64.1.33\drweb\11 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/certificate.xml 20190604 14:41:23 [INF] [ Loader ] Download file versions.xml from //10.64.1.33/drweb/11/versions.xml to C:/PROGRA~3/DOCTOR~1/Updater/repo/versions.xml.newer 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/versions.xml 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/versions.xml.newer 20190604 14:41:23 [INF] [ Loader ] Timestamp zone is 20190604101607 20190604 14:41:23 [INF] [ Loader ] Zone \\10.64.1.33\drweb\11 has valid timestamp for update 20190604 14:41:23 [DBG] [ Loader ] GLOBAL FILES [ 1 ] : 20190604 14:41:23 [DBG] [ Loader ] File script.lua already downloaded 20190604 14:41:23 [DBG] [ Loader ] File C:/PROGRA~3/DOCTOR~1/Updater/repo/certificate.xml Already downloaded! 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/90/products.xml 20190604 14:41:23 [DBG] [ Loader ] Groups: 20190604 14:41:23 [DBG] [ Loader ] vdb 20190604 14:41:23 [INF] [ Loader ] Download file 90/vdb-revision.xml from //10.64.1.33/drweb/11/90/vdb-revision.xml to C:/PROGRA~3/DOCTOR~1/Updater/repo/90/vdb-revision.xml.newer 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/90/vdb-revision.xml 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/90/vdb-revision.xml.newer 20190604 14:41:23 [INF] [ Loader ] Zone \\10.64.1.33\drweb\11 has <vdb> group timestamp = 20190604101607 20190604 14:41:23 [DBG] [ Loader ] -------------------[1 / 1]------------------- 20190604 14:41:23 [DBG] [ Loader ] Preparing downloads files of the component av-engine 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/90/av-engine/revisions.xml 20190604 14:41:23 [DBG] [ Loader ] File C:/PROGRA~3/DOCTOR~1/Updater/repo/90/av-engine/revisions.xml Already downloaded! 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/90/av-engine/9/revision.xml 20190604 14:41:23 [DBG] [ Loader ] Download component av-engine meta information. 20190604 14:41:23 [INF] [ Loader ] Download file 90/av-engine/9/revision.xml from //10.64.1.33/drweb/11/90/av-engine/9/revision.xml to C:/PROGRA~3/DOCTOR~1/Updater/repo/90/av-engine/9/20190604101607.xml 20190604 14:41:23 [DBG] [ XML ] Parse file C:/PROGRA~3/DOCTOR~1/Updater/repo/90/av-engine/9/20190604101607.xml 20190604 14:41:24 [INF] [ Loader ] Component av-engine [CurrentRev: 9][TS: 20180402062839][Next TS: 20190604101607][Updating revision] ( 5563191 bytes ) 20190604 14:41:24 [DBG] [ Loader ] SCRIPTS ADDED TO SCRIPTS FILE LIST [ 1 file(s) ] : 20190604 14:41:24 [DBG] [ Loader ] script.lua 20190604 14:41:24 [DBG] [ Loader ] EXIST FILES [ 153 file(s) ] : 20190604 14:41:24 [DBG] [ Loader ] common/drw11000.vdb common/drw11001.vdb common/drw11002.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11003.vdb common/drw11004.vdb common/drw11005.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11006.vdb common/drw11007.vdb common/drw11008.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11009.vdb common/drw11010.vdb common/drw11011.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11012.vdb common/drw11013.vdb common/drw11014.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11015.vdb common/drw11016.vdb common/drw11017.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11018.vdb common/drw11019.vdb common/drw11020.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11021.vdb common/drw11022.vdb common/drw11023.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11024.vdb common/drw11025.vdb common/drw11026.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11027.vdb common/drw11028.vdb common/drw11029.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11030.vdb common/drw11031.vdb common/drw11032.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11033.vdb common/drw11034.vdb common/drw11035.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11036.vdb common/drw11037.vdb common/drw11038.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11039.vdb common/drw11040.vdb common/drw11041.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11042.vdb common/drw11043.vdb common/drw11044.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11045.vdb common/drw11046.vdb common/drw11047.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11048.vdb common/drw11049.vdb common/drw11050.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11051.vdb common/drw11052.vdb common/drw11053.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11054.vdb common/drw11055.vdb common/drw11056.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11057.vdb common/drw11058.vdb common/drw11059.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11060.vdb common/drw11061.vdb common/drw11062.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11063.vdb common/drw11064.vdb common/drw11065.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11066.vdb common/drw11067.vdb common/drw11068.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11069.vdb common/drw11070.vdb common/drw11071.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11072.vdb common/drw11073.vdb common/drw11074.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11075.vdb common/drw11076.vdb common/drw11077.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11078.vdb common/drw11079.vdb common/drw11080.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11081.vdb common/drw11082.vdb common/drw11083.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11084.vdb common/drw11085.vdb common/drw11086.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11087.vdb common/drw11088.vdb common/drw11089.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11090.vdb common/drw11091.vdb common/drw11092.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11093.vdb common/drw11094.vdb common/drw11095.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11096.vdb common/drw11097.vdb common/drw11098.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw11099.vdb common/drw1109a.vdb common/drw1109b.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drw1109c.vdb common/drwebase.vdb common/drwnasty.vdb 20190604 14:41:24 [DBG] [ Loader ] common/drwrisky.vdb common/dwf11000.vdb common/dwm11000.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11001.vdb common/dwm11002.vdb common/dwm11003.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11004.vdb common/dwm11005.vdb common/dwm11006.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11007.vdb common/dwm11008.vdb common/dwm11009.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11010.vdb common/dwm11011.vdb common/dwm11012.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11013.vdb common/dwm11014.vdb common/dwm11015.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11016.vdb common/dwm11017.vdb common/dwm11018.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11019.vdb common/dwm11020.vdb common/dwm11021.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11022.vdb common/dwm11023.vdb common/dwm11024.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11025.vdb common/dwm11026.vdb common/dwm11027.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11028.vdb common/dwm11029.vdb common/dwm11030.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11031.vdb common/dwm11032.vdb common/dwm11033.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11034.vdb common/dwm11035.vdb common/dwn11000.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwn11001.vdb common/dwn11002.vdb common/dwn11003.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwn11004.vdb common/dwn11005.vdb common/dwn11006.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwp11000.vdb common/dwr11000.vdb common/dwr11001.vdb 20190604 14:41:24 [DBG] [ Loader ] CHANGED FILES [ 7 file(s) ] : 20190604 14:41:24 [DBG] [ Loader ] common/drwbase.db common/drwdaily.vdb common/drweb32.dll 20190604 14:41:24 [DBG] [ Loader ] common/drwtoday.vdb common/dwmtoday.vdb common/dwntoday.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwrtoday.vdb 20190604 14:41:24 [DBG] [ Loader ] NEW FILES [ 56 file(s) ] : 20190604 14:41:24 [DBG] [ Loader ] common/drw1109d.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109e.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109f.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109g.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109h.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109i.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109j.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109k.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109l.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109m.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109n.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109o.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109p.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109q.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109r.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109s.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109t.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109u.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109v.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109w.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109x.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109y.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw1109z.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw110a0.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw110a1.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw110a2.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw110a3.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw110a4.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/drw110a5.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11036.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11037.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11038.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11039.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11040.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11041.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11042.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11043.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11044.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11045.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11046.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11047.vdb(already downloaded) 20190604 14:41:24 [DBG] [ Loader ] common/dwm11048.vdb common/dwm11049.vdb common/dwm11050.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11051.vdb common/dwm11052.vdb common/dwm11053.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11054.vdb common/dwm11055.vdb common/dwm11056.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwm11057.vdb common/dwn11007.vdb common/dwn11008.vdb 20190604 14:41:24 [DBG] [ Loader ] common/dwn11009.vdb common/dwr11002.vdb common/dwr11003.vdb 20190604 14:41:24 [DBG] [ Loader ] Component will loads 5563191 bytes 20190604 14:41:24 [DBG] [ Loader ] 20190604 14:41:24 [INF] [ Loader ] TOTAL SIZE TO DOWNLOAD IS 5563191 BYTES 20190604 14:41:24 [INF] [ Loader ] Download file 90/av-engine/9/common/dwm11048.vdb.lzma from //10.64.1.33/drweb/11/90/av-engine/9/common/dwm11048.vdb.lzma to C:/PROGRA~3/DOCTOR~1/Updater/repo/90/av-engine/9/common/dwm11048.vdb.lzma( 127426 bytes ) 20190604 14:41:24 [ERR] [ Loader ] file dwm11048.vdb.lzma (90/av-engine/9/common/dwm11048.vdb.lzma) downloaded but has wrong hash! 20190604 14:41:24 [ERR] [ Loader ] 90/av-engine/9/common/dwm11048.vdb.lzma hash in XML = 8d6da41eb43db799d83a5fef5e52b46579b7875c028719e00d6fc7cfeda2a960 file hash = db5f0292d6034d04b2e9d77ceb0ddf2cd8c0ab108547023e9182ef3fc7092d54 20190604 14:41:24 [ERR] [ Loader ] Update from server failed(uncritical) 20190604 14:41:24 [ERR] ..\loader\zones.cpp(247): Throw in function void __cdecl if_zone_t::download_file(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class boost::filesystem::path &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,unsigned __int64) Dynamic exception type: class boost::exception_detail::clone_impl<struct wrong_hash_error> std::exception::what: Unknown exception [struct common::tag_error_desc_c * __ptr64] = Wrong hash downloaded file! 20190604 14:41:24 [INF] [ Repodb ] Saving file repodb.xml 20190604 14:41:24 [ERR] [Updater ] loader error: ..\loader\zones.cpp(247): Throw in function void __cdecl if_zone_t::download_file(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class boost::filesystem::path &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,unsigned __int64) Dynamic exception type: class boost::exception_detail::clone_impl<struct wrong_hash_error> std::exception::what: Unknown exception [struct common::tag_error_desc_c * __ptr64] = Wrong hash downloaded file! 20190604 14:41:24 [DBG] [Updater ] During the update that failed! 20190604 14:41:24 [DBG] [Updater ] Removing temporary directory C:\PROGRA~3\DOCTOR~1\Updater\temp 20190604 14:41:24 [ERR] [Updater ] Updater failed. Synchronization failed 20190604 14:41:24 [DBG] [Updater ] ..\service\updater.cpp(189): Throw in function void __cdecl updater_checker_t::process_loader_code(enum upd_ret_code_t) Dynamic exception type: class boost::exception_detail::clone_impl<struct srv_error> std::exception::what: Unknown exception [struct common::tag_error_desc_c * __ptr64] = Synchronization failed [struct tag_ldr_error * __ptr64] = ..\loader\zones.cpp(247): Throw in function void __cdecl if_zone_t::download_file(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class boost::filesystem::path &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,unsigned __int64) Dynamic exception type: class boost::exception_detail::clone_impl<struct wrong_hash_error> std::exception::what: Unknown exception [struct common::tag_error_desc_c * __ptr64] = Wrong hash downloaded file!
Сообщение было изменено VVS: 04 Июнь 2019 - 18:15