8 ответов в этой теме

[dkjbe]

Hi,

After upgrading to ver. 6.x (on Windows 7, 64-bit), the tray icon shows a red cross, but I cannot figure aout why.

Any idea?


/Jan

[HHH]

After upgrading to ver. 6.x (on Windows 7, 64-bit), the tray icon shows a red cross, but I cannot figure aout why.

Please try ask here too - http://support.drweb.com/

[SergM]

There is no automatic updating on version 6.0
It is necessary to delete version 5.0 and to instal version 6.0

[dkjbe]

After upgrading to ver. 6.x (on Windows 7, 64-bit), the tray icon shows a red cross, but I cannot figure aout why.

Please try ask here too - http://support.drweb.com/

I did that a couple af days ago, but did not get any reply yet.

/Jan

There is no automatic updating on version 6.0
It is necessary to delete version 5.0 and to instal version 6.0

The installer is doing that automatic, so it was uninstalled before installing 6.0


/Jan

[drumut]

Hello,

After upgrading to ver. 6.x (on Windows 7, 64-bit), the tray icon shows a red cross, but I cannot figure aout why.

Please try ask here too - http://support.drweb.com/

We shouldn't redirect users at first place if we don't have any solution, support would be an option. It shouldn't be an option at the begining of thread. http://forum.drweb.com/public/style_emoticons/default/wink.png

I did that a couple af days ago, but did not get any reply yet.

They would contact you soon.

The installer is doing that automatic, so it was uninstalled before installing 6.0

That is true. Besides i recommend you to follow these steps.

• Uninstall dr.web with windows add/remove programs.
• Reboot your machine.
• Download Dr.Web removal utility and run it
• Reboot your machine again
• Reinstall dr.web
• Please post your feedback here, do you still have this problem?

[dkjbe]

Hello,

The installer is doing that automatic, so it was uninstalled before installing 6.0

That is true. Besides i recommend you to follow these steps.

• Uninstall dr.web with windows add/remove programs.
• Reboot your machine.
• Download Dr.Web removal utility and run it
• Reboot your machine again
• Reinstall dr.web
• Please post your feedback here, do you still have this problem?

Thanks for the advice.
That resolved the problem.

/Jan

[account has been deleted]

I did that a couple af days ago, but did not get any reply yet.

Send me your request number from technical support.

As an alternative solution to your problem:
You need to remove the old version 5. Using Dr.Web removal utility.
Download the latest version according to your personal license.
Restart your computer and install current antivirus software, which you should download it here.
Good luck in any case, we are.

[HHH]

We shouldn't redirect users at first place if we don't have any solution, support would be an option. It shouldn't be an option at the begining of thread. http://forum.drweb.com/public/style_emoticons/default/wink.png

You had 6 hours to provide a better solution. I don't have an expirience with Win7, so I gave the best answer I had. I think this is better than nothing.

[drumut]

Hello,

Thanks for the advice.
That resolved the problem.

/Jan

Perfect
Good Luck!