I have an internet connection but my Dr. Web Light fails to update the virus definitions. When I try and click update it says Error. Please check your internet connection.
Thanks,
Lynn
I can't update my virus definitions it says internet connection failed
Débuté par
lynnk
, mars 28 2017 07:44
11 réponses à ce sujet
#2
alxn1
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- Dr.Web Staff
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- 16 messages
Newbie
Posté 28 mars 2017 - 14:14
Hello!
Please, open system.log in Console.app (/Applications/Utilities/Console.app). Start update in Dr.Web Light. May be something message appears in system.log. Please, post this messages here.
#3
alxn1
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- Dr.Web Staff
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- 16 messages
Newbie
Posté 28 mars 2017 - 14:19
Or, better, post here full system.log file. Thank you!
#4
lynnk
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- Posters
- 8 messages
Newbie
Posté 29 mars 2017 - 05:50
3/28/17 7:47:49.627 PM Dr.Web Light[487]: DRWUpdater: HTTP status=451: bad HTTP server status
#5
alxn1
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- Dr.Web Staff
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- 16 messages
Newbie
Posté 29 mars 2017 - 14:04
Hmm... Looks like update servers blocked. 
Really strange. Are you use last version of Dr.Web Light (10.3.0.201702270)? If not, try to update it.
#6
Mr.Pr
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- Posters
- 270 messages
Member
Posté 29 mars 2017 - 16:03
Hi
my Dr.Web Security Space for Android is updating as normal
my brother's android have the Light version and that is updating normaly too.
just in case.
“The security industry in that case becomes bullshit, because people believe in those products and use them in their corporate environments without understanding that those products are just following others,” - Boris Sharov
DrWeb Gallery for your Avatars: Click
My Telegram ID: @OParham
Best Regards,
Parham
#7
sergeyko
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- Dr.Web Staff
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- 3 925 messages
Guru
Posté 29 mars 2017 - 16:07
Hi
my Dr.Web Security Space for Android is updating as normal
my brother's android have the Light version and that is updating normaly too.
just in case.
Sergey Komarov
R&D www.drweb.com
R&D www.drweb.com
#8
Mr.Pr
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- Posters
- 270 messages
Member
Posté 29 mars 2017 - 16:25
Hi
my Dr.Web Security Space for Android is updating as normal
my brother's android have the Light version and that is updating normaly too.
just in case.
Ops Dr.Web Light is for Mac?
Excuse me i was thinking that Light is for Android 
“The security industry in that case becomes bullshit, because people believe in those products and use them in their corporate environments without understanding that those products are just following others,” - Boris Sharov
DrWeb Gallery for your Avatars: Click
My Telegram ID: @OParham
Best Regards,
Parham
#9
lynnk
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- Posters
- 8 messages
Newbie
Posté 30 mars 2017 - 08:32
Hmm... Looks like update servers blocked.
How do I update it? I don't see that option anywhere. I bought my copy through Apple.
#10
lynnk
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- Posters
- 8 messages
Newbie
Posté 30 mars 2017 - 08:34
Hmm... Looks like update servers blocked.
How do I update it? I don't see that option anywhere. I bought my copy through Apple.
No, I have 10.2.0.201602200
#11
lynnk
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- Posters
- 8 messages
Newbie
Posté 30 mars 2017 - 08:37
Hmm... Looks like update servers blocked.
How do I update it? I don't see that option anywhere. I bought my copy through Apple.
No, I have 10.2.0.201602200
Never mind - I was able to update through Apple and it updated the definitions too! Thanks so much!!
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