1 reply to this topic

[davidsan]

Hello.

Could you please explain me, why my company’s software always receives a detection of a malware from Dr.Web?

Since our programs constantly receive a status of a dangerous digital product without any clear picture of why it happens, I decided to hold a kind of an experiment and sent you an empty installer for checking by your lab (ticket #5936276). I was really surprised to receive an answer that it’s not a false positive detection and the file is really a malware.

I’m wondering why it’s happening and want to understand your procedure for detection of a malware. Could you please explain the algorithm according to which you value digital products? How it happens that you detect an empty installer as a threat?

I’m looking forward for your response.

Thank you.

[Dmitry_rus]

This forum is NOT a good place for official explanations. If you want to receive something officially - please contact TechSupport. Here you may find only users - just like you.