Bonjour le forum !
j'ai du formater mon HDD suite à un grave problème 
. Je me retrouve sans clé de license pour réinstaller DrWeb 10. Pouvez-vous me dire comment je dois faire ?
Je suis client depuis 3 ans.
Merci
Formatage et perte de la clé
Started by
firechief
, Jan 19 2015 01:40
4 replies to this topic
#1
firechief
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Posted 19 January 2015 - 01:40
#2
Dmitry_rus
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Posted 19 January 2015 - 03:37
Je vais essayer. Je me excuse pour la mauvaise traduction (google translate).
1. Vous pouvez contacter le support technique.
2. Vous pouvez entrer votre numéro de licence dans le Gestionnaire de licence lors de l'installation future.
#3
firechief
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Posted 19 January 2015 - 13:13
"translated with google translator"
hello and thank you.
I do not have the license number.
How to contact the service in French?
greetings
#4
Dmitry_rus
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Posted 19 January 2015 - 14:02
Hi!
I do not have the license number.
and
Je suis client depuis 3 ans.Strange things...
Did you buy Dr.Web before? If you did, you had this number.
Technical Support can help you if you provide proof of purchase (receipt, invoice).
https://support.drweb.fr/support_wizard/?lng=fr
Good luck! 
#5
firechief
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Posted 19 January 2015 - 14:43
yes, I was not very smart. I save the evidence on the hard disk .... 
Yes, I have a certificate from the first DrWeb. I'll contact support.
Thank you and good day
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