7 ответов в этой теме

[novinfard]

Hello,

 

I post to tickets yesterday about strange problem I encountered and non of them answered.

 

We purchase a Serial key (3 month home edition 7.76 EURO). Then we register it. for what? we want to decrypt the file using your service and it said us:
This license is not commercial !
https://support.drweb.com/new/free_unlocker/?keyno=&for_decode=1

 

However it is commercial, we paid for it!!!

 

Please help us to solve the problem, we have urgency case.

 

Kind Regards,

Soheil Novinfard

[v.martyanov]

What's the ticket number?

[novinfard]

the ticket numbers (action) are :

5783341 and 5783309

[v.martyanov]

Are you sure you wrote to Dr.Web? :-) it's not a valid ticket numbers...

[novinfard]

Hello,

 

I send it with full url of tickets and text to you. (direct message)

 

Thanks

[v.martyanov]

Received and forwarded to the appropriate person. Thank you!

[novinfard]

No one  will support us??!! Now we are in the third day and no one say why our license is not work for encryption, WHAT A TERRIBLE SUPPORT, I am so sorry for your team.

[v.martyanov]

I don't understand what's going on with licenses :-(